Team Manager, Renewals

Keep the Missions Moving by Keeping Customers Growing

Our client is a leading social-good technology company helping nonprofits, foundations, corporations, and public-sector organizations increase their impact. They provide integrated solutions for fundraising, donor engagement, grant management, case management, corporate social responsibility, and volunteer management. Their technology connects mission-driven organizations with supporters, funders, and communities while simplifying critical operations. By combining purpose-built software, connected data, and responsible AI, they help organizations strengthen relationships, improve decision-making, increase efficiency, and direct more resources toward the causes they serve.

About the Role

Renewals here carry more than revenue-they keep mission-driven technology working for organizations creating change. As Team Manager, Renewals, you'll lead retention strategy, sharpen customer negotiations, and protect recurring revenue across the global social-good SaaS industry. Build leadership credentials on an international stage with Emapta.

Your Career Snapshot

• Employment Type: Full-time
• Shift: Night Shift, Weekends Off
• Work Setup: Hybrid, Makati

Exciting Perks Await!

• Day 1 HMO coverage with free dependent
• Competitive Salary Package
• Hybrid work arrangement
• Prime office location in Makati (Easy access to MRT stations, restaurants, and banks)
• Fixed weekends off
• Fully customized Emapta laptop with peripherals
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more Visit: https://emapta.com/training-calendar/)
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used at your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

The Qualifications We Seek

• 5 to 7 years of experience in renewals, customer success, account management, or revenue operations within a B2B SaaS environment
• More than 3 years of people management experience directly leading customer-facing individual contributors, with a demonstrated track record of coaching team members to measurably improve customer conversations and outcomes
• Deep expertise in Salesforce CRM and Salesforce CPQ, including quote configuration, approval workflows, and data integrity
• Proven track record of managing recurring revenue renewals at scale, with measurable improvements in gross and net renewal rates and churn reduction
• Strong analytical and process improvement skills, with experience using forecasting or business intelligence tools such as Clari, Tableau, or Looker
• Excellent communication and stakeholder management skills, with the ability to collaborate effectively across Sales, Customer Success, Finance, and Legal
• Proven experience in negotiating renewal terms and pricing directly with customers

Preferred Skills

• Experience with Ironclad, DocuSign, or comparable contract lifecycle management tools
• Familiarity with revenue recognition principles and bookings policy compliance
• Experience in building or scaling renewals functions from early stages
• Experience partnering with Revenue Operations on system enhancements and workflow automation
• Background in sales or customer success coaching, enablement, or frontline skill development programs

Your Daily Tasks

• Lead and manage a team of customer-facing Renewals Specialists, set clear goals, conduct regular one-on-one meetings, and oversee day-to-day people management
• Manage the end-to-end renewals lifecycle, from quote generation and approvals through invoicing, forecasting, and reporting
• Serve as the primary escalation point for Sales and Customer Success teams on renewals within the team's book of business, including pricing, approvals, quoting, billing, and troubleshooting
• Oversee team performance metrics and KPIs and provide regular reports on renewal pipeline health and gross and net retention rates
• Monitor individual and team productivity through Gong and CRM data and audit renewal activity to ensure compliance with company policies and alignment with renewal strategy
• Maintain compliance with revenue recognition and bookings policies, including renewal deactivation processes
• Maintain strong data integrity across CRM, CPQ, contract lifecycle management, and order management tools, including Salesforce, Ironclad, DocuSign, and similar platforms
• Manage and update contract and agreement templates and approval workflows within CRM and CPQ systems
• Partner with Operations to enhance automation, improve processes, and support forecasting and bookings reporting
• Partner with Sales, Customer Success, and Finance to streamline renewal workflows and remove operational friction
• Identify and lead process improvement and automation initiatives to strengthen renewal efficiency and accuracy
• Coach each Renewals Specialist on customer-facing conversations, including renewal negotiations, objection handling, and escalation management, through Gong call reviews, live shadow sessions, and individualized development plans aligned with the customer engagement strategy

Join the Top 1% Talent. A Better Career. A Better Life.

Welcome to Emapta Philippines, where high-performing professionals build long-term global careers with leading international companies. Recognized as one of HR Asia's Best Companies to Work For in Asia 2025 and winner of Inspiring Workplaces Australasia 2026, Emapta delivers a workplace defined by stability, growth, and purpose. Here, your career moves forward with meaningful opportunities, world-class support, and a culture built for excellence.

Apply now and be part of the #EmaptaEra.