Excellent customer service attitude with ability to maintain professional demeanor when dealing with customers.
Demonstrated experience in providing exceptional customer support in a fast-paced environment. Team player with the ability to handle change and shifting priorities.
Excellent written and verbal communication skills.
Must be flexible to work hours/shifts based on business needs.
Strong analytical and problem-solving skills.
Good administrative detail and organizational skills.
Excellent interpersonal skills, a high degree of reliability, commitment, tenacity, teamwork, and creative energy to achieve success; excellent time management skills.
Bachelor's Degree in any field
Experience in any inbound/outbound call center, customer service, customer retention, and/or business development.
Strong problem-solving skills and data analysis abilities.
Knowledge of MS Office applications
At least 2 years experience as a Team Manager
Previous experience working in Siebel and/or facilities maintenance is a plus.
Amenable to work in a hybrid set up in IT Park Skyrise Cebu
