Team Manager l Hybrid l Cebu - DN

Qualifications:

• Bachelor's Degree in any field
• 36+ months of Overall Service Desk experience
• 2+ years of Technical Support Experience in Managerial Cadre
• Handling Escalations from Team leads
• Basic project skills
• Ability to follow through on projects assigned
• Strong knowledge on operations/service delivery and ability to manage critical situations with minimum supervision
• Willing to work in 24x7 environment
• Good Analytical & Coordination skills are essential.
• Basic Customer service skills
• Basic understanding of Computers and Troubleshooting skills required.
• Customer service orientation and ability to work in a team
• Excellent Soft skill, Communications skills (Voice & Email) to handle global customers
• Ability to perform in adverse situations
• Amenable to work in a Hybrid Set Up in IT Park Skyrise, Cebu
• Amenable to work night shift