I
Team Manager
I
Team Manager
IBEX Global Solutions (Philippines) Inc.- Posted 17 hours ago
- Be among the first 10 applicants
Job Description
Overview
The Team Manager is responsible for managing, motivating and coordinating the activities of the account, to reach the objectives and service levels defined by the account. Ensuring that calls are handled professionally.
More Info
About Company
Skills:
leadership coaching, Stakeholder Management, contact center metrics reporting, performance improvement methodologies, people-management, communication, workforce management, Problem-solving
Skills:
Fraud Detection and Prevention, Employee Engagement, Process Improvement, Career Development, Communication, Labor Regulations, Performance Management, Chargeback Disputes Workflow, Critical Thinking, Behavior Policy Adherence
Skills:
Call Center Management, Customer Service, Technical Support, Sales and Retention, performance management, coaching