Team Manager

Company Description Gss-Ph Consulting Solution Inc. focuses on connecting skilled talent from the Philippines with global employment opportunities. The company partners with international organizations to match their workforce needs with qualified professionals. By facilitating these connections, Gss-Ph Consulting Solution Inc. supports career growth for local talent while helping global clients build strong teams. The organization values professionalism, adaptability, and a commitment to high-quality service. Team members work in a dynamic environment that emphasizes collaboration and continuous improvement.

Role Description The Team Manager is a full-time, on-site role based in Taguig. The person in this role oversees daily team operations, including task allocation, performance monitoring, and workflow coordination to meet project and client requirements. The Team Manager provides guidance, coaching, and feedback to team members, supports their development, and ensures adherence to company policies and service standards. This role collaborates with other departments to resolve issues, improve processes, and maintain clear communication with stakeholders. The Team Manager also prepares reports, analyzes team performance metrics, and contributes to planning and decision-making to achieve organizational goals.

Position Summary:

• Acts as AM/DM for technical and operational processing activities

• Provides direct team support as needed

• Key deliverables include people management, performance reviews, and client

interaction

Primary Responsibilities:

• Monitor team performance and provide timely feedback

• Manage end-to-end Insurance / F&A processes

• Conduct performance appraisals and support employee development

• Set objectives and track team progress

• Coordinate with internal stakeholders (Underwriting Ops, Process Excellence, etc.)

• Streamline workflows and ensure SLA adherence

• Prepare and review reporting packs for senior management and stakeholders

• Establish and report on performance metrics

• Identify issues and implement corrective actions, including training

• Maintain accurate SOPs and user guides

• Support transition of new activities to the service provider

• Assist in resolving data quality issues

• Support testing and rollout of new IT initiatives

Skills and Competencies:

• Strong communication and people management skills

• Solid knowledge of Insurance / F&A

• Commercial awareness of insurance market trends

• Strong problem-solving and decision-making abilities

• Basic understanding of regulatory and legal compliance

• Excellent numerical, analytical, and written skills

• Strong prioritization and organizational skills

• Proficient in MS Word, Excel, and Outlook

Work Set-Up: HYBRID | ONSITE

Work Schedule: SHIFTING

Work Location: BGC, Taguig