Job Type: Full-Time
Work Setup: Hybrid – Required to work onsite 3 days per week and can choose from any of our PSG workspaces (SCB Ayala Makati, SM North EDSA, EXXA Towe in Bridgetowne, and Alabang).
About the Role:
We are on the lookout for our next Team Manager, for Operations to lead a high performing team supporting a U.S.-based Healthcare client. This role is responsible for driving team performance, ensuring operational excellence, managing stakeholder relationships, and developing employees in a fast-paced environment.
Key Responsibilities:
- Lead and manage a team of 15+ FTEs, driving performance, engagement, and accountability.
- Monitor team KPIs and operational metrics, identifying trends and implementing action plans.
- Provide coaching, feedback, and performance management to support employee growth and success.
- Oversee daily operational activities, ensuring quality, compliance, and timely delivery of services.
- Build and maintain strong relationships with clients and stakeholders, managing updates and escalations effectively.
- Identify and implement process improvements to enhance efficiency, service quality, and team performance.
- Partner with cross-functional teams to support U.S.-based clients and business objectives.
Profile Requirements:
- 3-5 years of people leadership experience in fast-paced BPO environment.
- Proven experience managing teams of 15+ employees.
- BPO experience preferred.
- Experience supporting U.S.-based clients or global operations is a strong advantage.
- Healthcare staffing, recruitment operations, or EOR industry experience is a plus.
- Strong analytical skills with the ability to translate data into actionable insights.
- Proven ability to coach, develop, and improve team performance.
- Excellent communication, client management, and stakeholder management skills.
- Amenable to Hybrid work-setup (3 days onsite/week)
- Amenable to work on a shifting night shift schedule (start as early as 7:00 PM, latest 12:00 AM)
Preferred Qualifications:
- Experience in workforce solutions, recruitment, staffing, or healthcare support industries.
- Previous exposure to healthcare staffing, contingent workforce management, recruitment operations, or Employer of Record (EOR) environments is highly advantageous.
- Experience managing client-facing operational teams with a focus on service delivery and performance management.
