Team Manager

Cognizant Technology Solutions Asia Pacific Pte. Ltd.

Cebu City, Central Visayas

2-4 Years

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Posted a month ago
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Job Description

Qualifications:

Bachelor's Degree in any field
36+ months of Overall Service Desk experience
2+ years of Technical Support Experience in Managerial Cadre
Handling Escalations from Team leads
Basic project skills
Ability to follow through on projects assigned
Strong knowledge on operations/service delivery and ability to manage critical situations with minimum supervision
Willing to work in 24x7 environment
Good Analytical & Coordination skills are essential.
Basic Customer service skills
Basic understanding of Computers and Troubleshooting skills required.
Customer service orientation and ability to work in a team
Excellent Soft skill, Communications skills (Voice & Email) to handle global customers
Ability to perform in adverse situations
Amenable to work in a Hybrid Set Up in IT Park Skyrise, Cebu

More Info

Job Type:

Permanent Job

Industry:

Information Technology

Role:

Operations Manager

Function:

Customer Service/Call Centre/BPO

Employment Type:

Full time

About Company

Cognizant Technology Solutions Asia Pacific Pte. Ltd.

Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes Worlds Best Employers 2025) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com

Job ID: 134117531

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