About The Client
We have invented a new credit card powered by an advanced asset-securing platform that enables us to offer much lower APRs to consumers. Our team is a combination of deep technology (Microsoft, Google, Facebook), and finance (Nubank, Goldman Sachs, Square, Carta, SoFi) executives. Our Seed round was led by Max Levchin, and our Series A by Founders Fund - with participation in both rounds by Sequoia, NYCA, and others.
Our work involves building the world's first completely autonomous asset-securing process, world-class risk models for underwriting, and an incredibly smooth & efficient product experience for consumers to apply, activate, and manage their credit cards.
We're looking for detail-oriented, driven, and intuitive Team Leaders who want to work with intelligent, motivated, intense, and interesting people to support the company in its goal to offer cutting-edge products and excellent customer service to its clients.
Cultural Values
- Depth and rigor of thought - We try to be rigorous in our thinking & dive into the details.
- Minimalist - We are spartan in our design, in our code, and even in our processes.
- Speed of execution - We move fast & value decisiveness. We think speed drives quality.
Responsibilities
- Perform all core contingency tasks handled by Loan Origination L1 specialists, including document review, verification, and filing.
- Review security and loan-related documents for completeness, accuracy, and compliance with requirements.
- Verify client-provided documents during the account creation process.
- Assist in the preparation and filing of account closing documents.
- File security documents with appropriate governmental entities.
- Support other departments with document requests and record-keeping.
- Supervise and manage Loan Origination L1 team members to ensure productivity and quality standards are met.
- Provide guidance, coaching, and daily support to L1s on complex or unclear cases.
- Act as the primary escalation point for issues, exceptions, and process-related concerns.
- Review L1 outputs and provide feedback to ensure compliance and accuracy.
- Assist in onboarding and training new Loan Origunation L1 team members.
Requirements
- At least 5 years of experience handling US Loan or Mortgage tasks, preferably in loan originations
- Proven ability to lead, coach, and support team members.
- Strong communication, collaboration, and problem-solving skills.
- High proficiency, speed, and accuracy in written communication.
- Excellent verbal English skills with clear diction and professional fluency.
- Strong organizational and time-management skills.
- Experience using customer communication tools, task management systems, Google Drive, and email.
- Bachelor's Degree or equivalent relevant experience in financial services.
Compensation
Monthly Rate: Php100,000 - Php110,000
+ Internet allowance
+ HMO
+ Devices and equipment are provided
+ Permanent work from home
