At Symbos, we create connected experiences that begin with empathy, are powered by technology, and grounded in a culture that inspires trust, sparks innovation, and delivers meaningful outcomes.
We're looking for a
Team Leader who will play a key role in driving team performance, ensuring service excellence, and motivating people to deliver results that customers in the
utilities or energy sector can truly feel.
Key Responsibilities
- Lead, coach, and develop a team to consistently meet and exceed service levels and KPIs.
- Monitor and improve customer satisfaction and quality metrics.
- Provide regular coaching and feedback, highlighting achievements and areas for growth.
- Foster a motivating and engaging team culture through recognition and incentive programs.
- Collaborate with HR to ensure proper staffing and workforce planning.
- Partner with clients and internal stakeholders to provide updates on team performance and operational progress.
- Support recruitment efforts by participating in interviews and onboarding new team members.
- Prepare and present staff performance and productivity reports to leadership.
Minimum Qualifications
- Bachelor's Degree in any field (or equivalent work experience).
- At least 2 years of experience as a Team Leader in a customer service or BPO environment.
- Utilities or energy industry experience is required, with familiarity in tools, billing platforms, CRM systems, or processes commonly used in utility/energy support.
- Proven ability to motivate and develop people while driving results.
- Excellent communication, organisational, and problemsolving skills.
- Willingness and ability to work in shifting schedules depending on business needs.
Take the lead with Symbos. Apply today and help us create meaningful outcomes while building the future of customer experience.
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