Team Leader

Key Responsibilities:

- Promote effective coaching and communication and promote teamwork and cooperation

- Coach direct reports on their performance on a regular basis to ensure performance metrics are achieved

- Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment

- Communicate expectations to employees and provide timely updates and changes

- Provide subject matter expertise in handling escalated customer calls as needed

Qualifications:

- Minimum 3+ years of team management experience, preferably in a BPO, content moderation, or data labeling environment.

- Chinese language proficiency (reading and speaking) is a strong advantage.

- Strong leadership and problem-solving skills with the ability to adapt to changing business needs.

- Excellent communication skills with the ability to clearly articulate issues and solutions.

- Proficient in Microsoft Excel, Google Sheets, and other data/documentation tools.