Overview
Team Leader II is responsible for overseeing the daily operations of a team, ensuring performance targets are met, and fostering a culture of collaboration, accountability, and continuous improvement. This role involves supervising a group of associates of
SimpleBills , providing coaching and development, and acting as a key liaison between frontline staff and upper management. This role requires strong leadership, communication, and problem-solving skills, along with the ability to motivate and develop team members in a fast-paced environment.
Responsibilities
- Team Supervision & Leadership
- Lead and manage a team to meet performance goals and KPIs.
- Assign tasks, monitor progress, and ensure timely completion of deliverables.
- Provide coaching, mentoring, and support to team members.
- Performance Management
- Conduct regular performance reviews and provide constructive feedback.
- Identify training needs and facilitate skill development.
- Address performance issues and implement improvement plans.
- Operational Oversight
- Monitor daily operations to ensure efficiency and quality.
- Implement and maintain standard operating procedures (SOPs).
- Coordinate with other departments to resolve issues and streamline processes.
- Reporting & Analysis
- Prepare and present performance reports to management.
- Analyze trends and recommend process improvements.
- Track team metrics and productivity.
- People Development
- Assist in hiring, onboarding, and training new team members.
- Foster a positive and inclusive team culture.
- Support employee engagement and retention initiatives.
Qualifications
Qualifications
- Bachelor's degree preferred.
- 24 years of experience in a supervisory or team lead role.
- Strong leadership, communication, and interpersonal skills.
- Proficiency in MS Office Suite
- Ability to work under pressure and manage multiple priorities.
Preferred Skills
- Experience in BPO, customer service, or operations.
- Familiarity with performance management systems.
- Conflict resolution and problem-solving abilities.
