Team Leader I

Stefanini Philippines, Inc.

Philippines

3-5 Years

Save

Posted 6 hours ago
Be among the first 10 applicants

Early Applicant

Job Description

Remaining Positions:

Details:

Job Responsibilities:

Create an inspiring team environment with an open communication culture Motivate team members Encourage creativity and risk-taking
Managing a team, set clear team goals Monitor team performance and report on metrics Recognize high performance and reward accomplishments
Delegate tasks and set deadlines Oversee day-to-day operation
Discover training needs and provide coaching
Listen to team members feedback and resolve any issues or conflicts
Coaching, counseling, providing feedback, handling disciplinary issues and providing positive recognition
Ensuring each employee meets his or her required goals including intraday schedule adherence, attendance, call center metrics, policy/handbook adherence, conduct and performance
Writing employee performance evaluations, delivering annual merit reviews, updating employee journals daily and performing other administrative tasks as assigned
Performing root cause analysis and identifying opportunities for helpdesk efficiencies
Address escalations and communicate with client for team and process improvement
Working with the Recruiting Department in hiring qualified candidates
Creating a cohesive team environment through consistent management
Quality monitoring
May provide workforce management
Special project work may be assigned as needed

Job Requirements

Details:

Skills, Licenses, Knowledge, Education and Training Requirements:

University degree or equivalent required
At least three (3) years relevant leadership/management experience in an ITO setting
At least one (1) year of experience in leading a Deskside/Field Technician team
Excellent attention to detail
In-depth knowledge of performance metrics
Good PC skills, especially MS Excel
Excellent communication and leadership skills
May require additional project-specific training
Must be amenable to work in a hybrid setup

#LI-LN1 #L1-HYBRID

Pay Range:

Based on Experience

More Info

Job Type:

Permanent Job

Industry:

IT /Computers - Software

Function:

It Operations

Employment Type:

Full time

About Company

Stefanini Philippines, Inc.Job Source: jobs2.smartsearchonline.com

We are a global company with 30 years of experience in the market, offering a robust selection of services such as automation, cloud, Internet of Things (IoT) and user experience (UX).Today, we provide a broad portfolio of solutions, combining innovative consulting, marketing, mobility, personalized campaigns and artificial intelligence services with traditional solutions such as service desk, field service, and outsourcing (BPO). We maintain our excellence by investing in technological innovations, the best partnerships, acquisitions of companies worldwide, and the hiring of highly trained professionals.

Job ID: 137484129

Jobs by Skill - IT