Position Summary
Supervises and leads the day-today activities of cash posting staff; both onsite and telecommuters, Hires, trains, schedules, monitors staff including the performance evaluation process. Effectively maintains a work environment which stimulates and motivates the growth of subordinates. Interacts with internal and external resources at multiple levels.
Responsibilities and Duties
- Works closely with Operations Manager on day-to-day task
- Assists Operations Manager in reporting and strategizing volume/inventory
- Trains and mentors Level 3a and 3b
- Ensures compliance with state and federal laws and regulations.
- Maintains a thorough understanding of health insurance and government programs, where necessary.
- Facilitates the identification of issues and solutions by team members related to delays in achieving payment resolution.
- Manages the aging of accounts receivable by trending and analyzing the A/R, and through communication with the payors
- Works with A/R Supervisors and staff to ensure that employee productivity and quality meets standards.
- Manages desk assignments to meet employee productivity and collection efforts across all client facilities.
- Conducts interviews, hires, and trains employees
- Determines rewards and disciplinary actions required for employees based on performance
- Addresses complaints received and resolves problems or escalated issues
Knowledge, Skills, and Abilities
- Advanced knowledge of healthcare A/R
- Excellent working knowledge of Patient Financial Services operations with specific focus on Inpatient and Outpatient Managed Care and Commercial payors (i.e., Medicare regulations and compliance; HIPAA)
- Advanced writing skills
- Ability to provide advanced customer service
- Ability to plan and implement process improvements
- Ability to train and coach staff
- Ability to multi-task
- Strong leadership and organizational skills
- Proficient in building a strong team to meet performance goals
- Very good written and verbal communication skills
- Strong interpersonal skills
Required and Preferred Qualifications
- 2-3 years of experience preferred; Advanced knowledge of UB-04, EOB interpretation, CPT and ICD-9 codes; Supervisory experience or demonstrated leadership.
