Team Leader CSR

We're looking for an experienced Team Leader to lead a US Healthcare customer service team. The ideal candidate has a strong background in healthcare BPO operations, team coaching, and driving performance to meet operational goals.

Qualifications

• Bachelor's Degree in any field
• Minimum 5 years of BPO experience
• At least 2 years of Team Leader experience
• Experience handling a US Healthcare account
• Strong leadership, coaching, and performance management skills
• Willing to work onsite in Taguig City

Responsibilities

• Lead and coach a team of Customer Service Representatives
• Monitor KPIs, quality, productivity, and attendance
• Conduct coaching sessions and performance reviews
• Handle escalations and support daily operations
• Collaborate with support teams to achieve business goals