We're looking for an experienced Team Leader to lead a US Healthcare customer service team. The ideal candidate has a strong background in healthcare BPO operations, team coaching, and driving performance to meet operational goals.
Qualifications
- Bachelor's Degree in any field
- Minimum 5 years of BPO experience
- At least 2 years of Team Leader experience
- Experience handling a US Healthcare account
- Strong leadership, coaching, and performance management skills
- Willing to work onsite in Taguig City
Responsibilities
- Lead and coach a team of Customer Service Representatives
- Monitor KPIs, quality, productivity, and attendance
- Conduct coaching sessions and performance reviews
- Handle escalations and support daily operations
- Collaborate with support teams to achieve business goals
