Duties & Responsibilities
To provide comprehensive support to the S&P Stakeholders/Clients on Account and to lead and supervise the VLC Support team within the S&P APAC function, in accordance with company policies, procedures and processes. Help achieve completion of the project globally. Developing and updating key tools and resources to support the business will add value and efficiency to JLL and its Clients
Team Lead will ensure that the following scope will be managed effectively by the team:
- Vendor Queries (call and email) – including EFT and remittance advices for the VLC account and JDE and Corrigo invoice status.
- Vendor Registration – submitting, amending and deactivating Australia vendor profiles.
- Purchase Order – submitting PO requests with complete requirements (PORF, quotation and approval), PO prints to requestors, and producing the monthly Open PO report.
- Processing Gross Receipting requests
- Invoice Processing and Reconciliation – coordinating between vendors and the account team and validating invoice status and details in Corrigo and JDE.
Team Lead will ensure that the following scope will be managed effectively:
- Conduct monthly and quarterly business reviews (MBRs and QBRs) with business partners, presenting performance against targets, key insights and improvement opportunities.
- Ensure the team's compliance with company policies, procedures, controls and agreed ways of working.
- Manage the team's commitments to the account, including service level agreements (SLAs) and agreed deliverables, ensuring these are consistently met.
- Monitor, manage and report on team performance, productivity and quality, identifying and actioning areas for improvement.
- Identify and escalate priority issues, follow-up where necessary.
- Support ad-hoc projects.
- Build and maintain effective relationships with business partners, account leads and key internal and external stakeholders.
- Provide guidance, coaching and day-to-day supervision to team members, managing prioritization and workload to meet client time frames.
Performance objectives
Leadership:
- Leads by example
- Demonstrated rapid get going capability
- Capacity to achieve results within tight resource availability
- Team player with the confidence to constructively challenge the status quo
Personal Effectiveness:
- Sets targets for self, and monitors and manages own performance with the guidance from their direct supervisor
- Monitors progress against own performance measures and achieves results with regular consultation from their direct supervisor
Decision Making:
- Makes suggestions for solutions that resolve problems or improve operations
- Actively searches out improvement opportunities and implements them after consulting on strategy and options with their direct supervisor
Relationship Building:
- Conducts open, collaborative relations with superiors, peers & clients
- Gains respect of JLL people and clients
- Ability to manage and see links across a diverse range of activities
Communication:
- Communicates effectively with superiors, peers and clients
- Listens effectively and communicates through actions and example
- Strong communications and relationship skills with the ability to relate to, understand and command respect from subject matter experts
- Well-developed internal consulting skills, displaying strong analytical thinking, problem solving, and negotiation ability
Key Skills
- Proven work experience as a team leader or supervisor
- In-depth knowledge of vendor management and finance support function
- Excellent communicator, Decision making skills and good presentation skills
- Proficient in MS Office skills, highly skilled in MS Excel, analytical and reporting skills
Sounds like you To apply, you need to have:
- Relevant work experience with exposure in procurement and finance will be highly regarded.
- Proven experience leading or supervising a team, with in-depth knowledge of performance metrics and the ability to manage a diverse range of service providers, client representatives and business stakeholders.
- Background in vendor or customer support handling both call and email requests, with strong data accuracy, reporting and MS Excel skills.
- Excellent verbal and written skills with the ability to communicate at all levels within the organization
- Demonstrated ability to work in a multi-disciplinary team
- Relationship builder both externally & internally
- Ability to manage and prioritize multiple projects with competing timelines
- Demonstrates a sense of urgency in completing objectives on time
- Flexible attitude, team leader, detail-oriented
What we can do for you:
At JLL, we make sure that you become the best version of yourself by helping you realize your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay, and benefits package.
We will also require you to register in our career site: https://www.us.jll.com/en/careers to capture your details in our system.
Apply today!
To ensure that you progress the soonest with your application please have basic pre-employment requirements ready (NBI clearance, official transcript of records, government IDs, etc.).
