We're looking for an experienced Team Lead to join our growing team and lead a high-performing US Healthcare account.
What You'll Do:
- Lead, coach, and motivate a team of BPO professionals
- Monitor team performance, productivity, quality, and attendance
- Drive performance against KPIs and service-level targets
- Provide coaching and performance feedback
- Handle escalations and support day-to-day operations
- Collaborate with stakeholders to ensure smooth account delivery
- Identify process improvements and support team development
What We're Looking For:
- At least 5 years of BPO experience
- At least 2 years of Team Lead/Supervisory experience
- Experience handling a US Healthcare account
- Strong background in team management and performance monitoring
- Excellent communication and problem-solving skills
- Willing to work onsite in BGC, Taguig.
