Company Name: IMS Group (Interactive Manpower Solutions Pvt. Ltd.
Company Website: https://imsplgroup.com/
LinkedIn URL: https://www.linkedin.com/company/ims-group-pvt-ltd/mycompany/
Instagram Page: https://instagram.com/imsplgroupigshid=MzRlODBiNWFlZA==
Facebook Page: https://www.facebook.com/profile.phpid=100064152248422&mibextid=ZbWKwL
Role: Team Lead Trainer
Division: Foundation - Learning & Development
IMS Group is a Global Workforce Solutions company with a mission to accelerate and transform businesses way of working through a range of flexible and comprehensive offshoring services. Our aim, since 2006, has been to support organisations with skilled and curated resources, helping businesses to focus on business growth and value creation. We have 250+ global brand partners across the US, UK, EU, and APAC regions through our services. Our family consists of over 3,000 employees, who operate from three global operations offices in India (Ahmedabad & Jaipur) and the Philippines (Manila), while our sales operations are based in the US, UK, and Australia. We are a part of the Empresaria Group PLC., UK, a global, publicly listed staffing company.
The IMS Group divisions are seamless extensions to your teams, with experts handling your operations to elevate your business.
• IMS People Possible, our flagship brand, provides Offshore Recruitment Services.
• IMS Decimal supports companies with Outsourced Accounting and Financial Back-Office Services
• IMS Datawise specialises in Business Process Management Outsourcing Services
• IMS nHance provides Offshore Marketing Solutions.
• IMS Nucleii provides Offshore Managed IT Services.
Responsibilities:
- Conduct leadership development programs for supervisors, managers, and emerging leaders to strengthen people management and decision-making capabilities.
- Facilitate behavioural training sessions on communication, teamwork, emotional intelligence, conflict resolution, workplace etiquette, and professional effectiveness.
- Design, develop, and customize training content, learning materials, assessments, and facilitator guides based on business and competency requirements.
- Identify learning and development needs through training needs analysis (TNA) and recommend appropriate learning interventions.
- Deliver instructor-led, virtual, and blended learning programs while ensuring high levels of participant engagement and knowledge retention.
- Coach and mentor employees and leaders to support the practical application of leadership and behavioural competencies in the workplace.
- Evaluate training effectiveness through assessments, feedback, performance metrics, and post-training follow-ups to drive continuous improvement.
- Collaborate with business leaders, HR, and stakeholders to develop capability-building initiatives aligned with organizational goals.
- Maintain training records, learning analytics, and reports while ensuring compliance with organizational learning and development standards.
Qualification
- Bachelor's Degree in Human Resources, Psychology, Business Administration, Education, Organizational Development, or a related field.
Working knowledge, experience and application
- 2–3 years of experience leading trainers or managing training programs.
- Hands-on experience in delivering training for APAC, UK, or international client processes.
- Familiarity with SLAs, KPIs, and performance coaching.
Behavioral Competencies
- Communication – Effectively conveys ideas and facilitates engaging discussions.
- Leadership – Guides teams and mentors individuals to enhance performance.
- Proactiveness – Drives outcomes with a goal-oriented and self-initiated mindset.
- Collaboration – Manages stakeholders and fosters cross-functional teamwork.
- Presentation & Facilitation Skills – Engages participants and delivers impactful learning experiences with confidence.
Technical Competencies
- Digital Tools – Skilled in MS Office and virtual training platforms.
- LMS & SOPs – Experienced in managing LMS, creating SOPs, and conducting assessments.
- Data Interpretation – Translates performance metrics into actionable improvement plans.
- Quality Compliance – Understands and applies quality standards and compliance protocols.
