Team Lead
Team Lead
Straive- Posted 2 hours ago
- Be among the first 10 applicants
Job Description
Key Responsibilities
- Drive Operational Excellence: Champion a culture of high performance, guiding your team to consistently exceed customer expectations and shatter service-level targets (SLAs).
- Cultivate & Coach Talent: Serve as a mentor by providing actionable feedback, identifying skill gaps, and building tailored development pathways to transform agents into top-tier performers.
- Optimize Daily Workflows: Strategically oversee real-time queues and interactions to protect service integrity, champion quality standards, and ensure total policy alignment.
Job Requirements
- Educational Background: Completed Bachelor's degree in any course.
- Leadership Experience: Minimum of 1 year of proven success in a Team Leader or Supervisory role within a fast-paced environment.
- Domain Expertise: At least 6 months of direct hands-on experience handling voice-account customer service workflows.
- Communication Mastery: Exceptional written and verbal articulation, with a natural ability to connect, persuade, and influence at all organizational levels.
- Data Literacy: Highly proficient in MS Office (Excel, Word) with a passion for leveraging granular performance data and performance metrics to drive business decisions.
More Info
About Company
Skills:
AP, AR, Microsoft Excel, month-end close, ATO compliance, TPAR, Australian payroll superannuation, general ledger reconciliations, STP payroll tax, BAS, financial reporting, Payroll, Australian accounting, Ias
Skills:
SAP, Excel, Word, Powerpoint
Skills:
Microsoft Office, Excel
Skills:
Ms Excel
Skills:
Data Migration, Uat, Excel, End-to-end payroll implementations, PAYG, superannuation, Parallel runs, Project management, Payroll system migrations, Enterprise Agreements, Analytical problem-solving, Payroll configuration, Reconciliation, STP, Australian payroll processing and legislation, Payroll tax, Modern Awards