Job Description
Team Lead, Producer Admin Support – EMEA
Overview
We are seeking an experienced and highly organized Team Lead to oversee our Producer Admin Support team in EMEA. The Team Lead will manage a group of administrative professionals who provide vital support to producers/stakeholders, ensuring smooth operations, strong service delivery, and ongoing staff development. This position requires alignment with regional business hours and is a job that requires Return to Office (RTO) in accordance with business needs (such as client visits or scheduled requirements).
Key Responsibilities
- Lead, supervise, and mentor a team of Producer Admin Support staff, focusing on growth and professional development.
- Develop, implement, and continuously improve processes to enhance team efficiency and productivity.
- Create, document, and update process workflows for both existing and new processes/tasks.
- Set clear objectives, monitor team performance, and conduct regular evaluations.
- Ensure compliance with company policies and industry regulations.
- Coordinate effectively with producers/stakeholders to understand and meet support needs.
- Address escalated issues and manage complex administrative tasks.
- Collaborate cross-functionally with other departments to streamline workflows and share best practices.
- Manage resource allocation and balance workloads to optimize team output.
- Ensure team proficiency in Microsoft Office Suite, with emphasis on basic to advanced Excel skills.
Requirements
- Professional experience in the real estate industry.
- Strong understanding of producer/stakeholder support and related administrative processes.
- Demonstrated leadership and team management capabilities.
- Proven track record in motivating, developing, and evaluating staff performance.
- Skilled in conflict resolution and problem-solving within a team environment.
- Excellent organizational, multitasking, and time management competencies.
- Advanced proficiency in Microsoft Office Suite, especially Excel.
- Exceptional communication and interpersonal skills.
- Detail-oriented, proactive, and able to work under pressure and meet deadlines.
- Flexibility to work regional business hours as required.
- Willingness and ability to adhere to RTO requirements based on business needs.
Preferred Qualifications
- Knowledge of project management methodologies or systems.
- Familiarity with CRM platforms and database management.
- Strong communication and critical thinking skills
