Team Lead

BPO Team Lead

Position Summary

PHP 40,000 starting offer (Minimum of 1 Team Lead Experience Required)

Fixed day-shift & Weekends off

On-site, Berthaphil Clark Pampanga

The Team Lead is responsible for managing a team of agents, driving performance, maintaining quality standards, and ensuring operational targets are met. The role provides coaching, support, and leadership to foster a productive and engaged team.

Key Responsibilities

• Lead and motivate a team to achieve KPI and client targets.
• Conduct coaching, performance reviews, and regular feedback sessions.
• Monitor productivity, attendance, quality, and compliance.
• Handle escalations and support issue resolution.
• Coordinate with Operations, QA, Training, and HR teams.
• Prepare reports and ensure timely completion of administrative tasks.
• Support employee development and succession planning.

Qualifications

• At least 1 year of leadership experience in a BPO environment.
• Strong communication, coaching, and people management skills.
• Proven ability to manage performance and achieve targets.
• Proficient in Microsoft Office and reporting tools.

Key Competencies

• Leadership
• Coaching & Mentoring
• Performance Management
• Communication
• Problem Solving
• Accountability