Location: Quezon City
Shift Schedule: Night Shift
Position Type: Full-Time, Permanent
About the Role
As a Team Lead, you will be responsible for spearheading a dedicated unit within the Revenue Cycle Management (RCM) or Clinical Support division. You will serve as the vital link between high-level operational strategy and frontline execution, ensuring that the administrative lifecycle of patient care remains seamless and compliant.
Key Responsibilities:
- Operational Excellence: Direct daily workflows for a team, ensuring all Service Level Agreements (SLAs) and productivity targets are met with precision.
- Performance Management: Conduct data-driven coaching sessions and regular performance appraisals to foster a culture of accountability and continuous professional development.
- Stakeholder Engagement: Act as a primary point of contact for US-based counterparts, providing transparent reporting on team health, quality metrics, and process improvements.
- Compliance & Quality: Maintain rigorous adherence to HIPAA regulations and US healthcare standards, ensuring that all patient and provider data is handled with the highest level of integrity.
- Strategic Problem Solving: Identify operational bottlenecks and implement lean methodologies to improve turnaround times and accuracy within the healthcare billing or coding ecosystem.
Qualifications:
- Leadership Experience: Minimum of 23 years in a supervisory or Team Lead role within a Healthcare BPO or Shared Services environment.
- Domain Expertise: Strong foundational knowledge of the US Healthcare Industry (e.g., Medical Billing, Coding, Claims Processing, or Insurance Verification).
- Communication: Excellent English proficiency, with the ability to influence and collaborate with international stakeholders.
- Education: Bachelor's degree in any field (Healthcare or Business-related degrees are highly preferred).
About Our Client
Our client is a Fortune 500 diversified healthcare services company headquartered in the United States. As a global leader in the medical industry, they operate a vast network of acute care hospitals, outpatient centers, and surgical facilities.
Their Global Business Solution (GBS) center in the Philippines serves as a critical engine for their North American operations. Known for a culture of Grit and Innovation, they provide a high-performance environment where healthcare professionals can scale their careers within a stable, world-class corporate infrastructure.
