Job Title: Leadership Coach
Company: GOTEAM
Location and Workplace: IT Park, Cebu, Philippines, Onsite
Salary: Earn up to 50,000
Summary:
Oversee current team members and address client concerns with expertise and dedication while strategically managing relationships and fostering growth.
About the job:
Key Duties:
- Strategic Relationship Management: Proactively engage with clients and internal stakeholders from recruiting, finance, IT, HR, and leadership teams to foster collaborative partnerships and adeptly address challenges.
- Industry Expertise: Manage and cultivate outsourced relationships spanning diverse industry verticals, including healthcare, IT, construction, and engineering. Leverage your profound understanding of the specific needs and dynamics within each sector.
- Champion of Organic Growth: Identify and present growth opportunities based on compelling data gathered across internal stakeholders. Utilize your knowledge of client businesses to position GOTEAM as the preferred outsourcing partner.
- Project and Escalation Management: Oversee project delivery, manage escalations effectively, and ensure the seamless execution of client initiatives to drive mutual success.
- Organizational Optimization: Implement policies and coach team members to meet and exceed expectations.
Stakeholders: Marketing, Sales, Operations, Recruitment, Finance, Process Engineers, Clients
Skills and Experience:
Essential Skills:
- Demonstrated expertise in relationship management and adept collaborative problem-solving skills.
- Experience in client management for an outsourcing/offshoring business.
- Substantial experience in C-level management, providing a valuable edge.
- Thorough understanding of diverse industry verticals, particularly healthcare, IT, construction, and engineering.
- Proficient in project management, showcasing the capability to navigate client escalations with finesse.
- Strategic and proactive mindset geared toward fostering organic growth within the client portfolio.
- Familiarity with and ability to utilize AI tools and create AI agents.
- Flexibility in work schedule is a prerequisite.
- Willingness to work in the office or a hybrid setup as required.
- Amenable to working on the night shift schedule.
Qualifications
- Has solid experience in client management and client service interaction
- Extensive experience in team management, coaching, and account management
- Experience working as a Team Lead from a shared-services company is preferred.
Your Benefits
- Company-provided laptop and an extra monitor for enhanced productivity and convenience.
- Exceed Institute, Masterclass, and GoTeam Cares program to help you navigate life and build a rich and connected family life
- Get HMO coverage from day one for you and a dependent, with P200K coverage, private room benefits, and P10K medication reimbursement. Extend this healthcare opportunity to up to four additional dependents, including your common-law partner
- 24/7 access to counseling support for mental health through our Employee Assistance Program (EAP), helping you thrive amid parenting challenges, stress, or relationship issues
- Access to Salary Finance Platform for personal loans upon regularization, repayable via direct salary deduction
- P1,000,000 Life Insurance coverage for the Team Member
- Leave credits above industry standards, including additional client-specific leave entitlements
- Welcome gift on your first day
- Monthly Discover You lunch featuring CEO presentations, leadership training, and Values Awards
- Monthly gratitude celebrations and prizes, including Trivia, Talent Night, Personal Development, and Acoustic Nights
- Earn P10K employee referral bonus and a chance to win a trip for two (2) to Bali, Indonesia
Your Family's Benefits
- 24/7 access to confidential counseling support for mental health for four family members through our Employee's Family Assistance Program (EFAP)
- Free Telemedicine for four family members
- Personal invites for your family members to our monthly virtual events, with opportunities to win prizes
About Us:
Company Name: GOTEAM
Achievements:
- Consistently raising the bar in employee engagement with an 85% scoreleaving the global average of 23%, the US average of 33%, and even best practice organizations at 70% in the dust.
- Certified as a Great Place to Work for four years runningbecause when you're great, you just keep proving it.
- Over 1,000 employees strong, with no plans to hit the brakes anytime soon.
Culture:
At GOTEAM, innovation isn't just part of the jobit's the job. We celebrate diversity, thrive on global perspectives, and create an environment where personal and professional growth isn't a perkit's the norm. And that 85% employee engagement score It's proof that we're not just ahead of the packwe're redefining thepack.
Mission:
Our mission is bold and simple: provide 100,000 people with free AI certification through the Vjal Institute, fueling the future of innovation.
Location: Headquartered in the Philippines, with ambitious plans to expand globally by 2025
