Team Lead Fraud Analyst

Key Responsibilities:

1. Advanced Fraud Investigation/Transaction Monitoring :-

Handles complex and high-value fraud cases (account takeover, payment fraud, identity theft, AML-related cases)

Review suspicious transactions across cards, accounts, or digital channels

Perform deep-dive analysis using multiple data sources

Identify emerging fraud patterns and trends

Use fraud detection tools (e.g., Actimize, Falcon, SAS)

Flag anomalies based on predefined rules or patterns, Basic understanding of UMR/SMR (Unusual Matter Reports/Suspicious Matter Reports)

2. Case Investigation

Investigate alerts generated from fraud monitoring systems

Analyze customer behavior, transaction history, and red flags

Verify legitimacy of transactions, Conduct comprehensive fraud reviews of customer profiles to detect and mitigate risks related to core banking, payments, account opening, and fraud red flags.

Investigate fraud scenarios including P2P payments, ACH kiting, check kiting, wire fraud, account hijacking, and transactional frauds.

3. Decision Authority :-

Take high-risk decisions on account/card blocking, transaction decline, escalation

Serve as SME for complex or escalated cases, Handle cases related to fund transfer returns, checks (RDC), ACH transactions, credit card fraud, loan fraud, and Zelle fraud alerts etc.

4. Stakeholder Collaboration:-

Works with:

Risk & Compliance teams

AML/KYC and FRAUD teams

Technology & product teams

Provide insights to improve fraud prevention systems

5. Team Leadership & Mentoring

Guide junior investigators and analysts

Conduct quality checks and audits

Support training sessions and knowledge sharing

6. Reporting & Risk Analysis

Prepare dashboards and reports on:

Fraud trends

Loss analysis

Root cause analysis

Present findings to management

Qualifications:

• Minimum Bachelor's degree (preferably in a Business/Finance/Accounting related field)
• Examples of Day-to-Day Activities:-Reviewing fraud alerts per shift, basis customer driven process
• Investigating suspicious card transactionsCalling customers for verification (if needed)Updating case management systemsEscalating high-risk fraud cases
• Analyze financial transactions and account activities to identify unusual or suspicious patterns.
• Conduct in-depth investigations into potential fraud cases, including evidence gathering and analysis.
• Perform 360° reviews on alerts triggered due to threshold violations across fraud types such as ATO, PTO, TOA, ID Theft, ATO Scam, and First-Party Fraud.
• Conduct comprehensive fraud reviews of customer profiles to detect and mitigate risks related to core banking, payments, account opening, and fraud red flags.
• Investigate fraud scenarios including P2P payments, ACH kiting, check kiting, wire fraud, account hijacking, and transactional frauds.
• Handle cases related to fund transfer returns, checks (RDC), ACH transactions, credit card fraud, loan fraud, and Zelle fraud alerts.
• Perform investigations into whistleblower complaints and suspicious account activities.
• Carry out retroactive analysis and fraud control assessments to strengthen fraud prevention strategies and support real-time fraud decisions.
• Coordinate with internal and external stakeholders for end-to-end alert reviews, from fraud alert generation through SAR filing.
• Analyze data trends and out-of-pattern activities to determine the next course of action, including case closure, reimbursements, or escalation.
• Adjudicate fraud types and apply mitigation steps in accordance with policies and procedures.