Team Lead for KYC Outreach Account

Job Duties

• Supervise day-to-day operations of the KYC outreach team, ensuring SLAs and quality standards are met.
• Monitor outreach volumes, productivity, and turnaround times.
• Provide coaching, mentoring, and performance feedback to team members.
• Conduct regular team huddles, training sessions, and one-on-one reviews.
• Oversee client communications for KYC refreshes, onboarding, and remediation.
• Ensure outreach messaging aligns with regulatory and internal standards.
• Resolve escalations and complex client cases in coordination with Compliance and Relationship Managers.
• Serve as a point of contact for KYC policy interpretation and outreach best practices.
• Support internal audits, QA reviews, and regulatory inquiries.
• Maintain up-to-date knowledge of U.S. KYC/AML regulations (e.g., BSA, USA PATRIOT Act, FATCA)
• Collaborate with U.S.-based stakeholders to align outreach strategy and client experience.
• Identify process gaps and lead improvement initiatives.
• Track and report key metrics to leadership and compliance teams.