End to end service delivery as per direction from the client.
Provide insights to the leadership on what the areas of improvement and manage change within the process.
Tech-Savvy Comfortable with remote tools, proctoring platforms, basic IT troubleshooting, and productivity software (e.g., Google Workspace, MS Office).
Customer-Centric Mindset Focused on providing excellent service to examinees and maintaining a smooth testing experience.
Conflict Resolution Skilled at de-escalating situations and managing team or examinee concerns professionally.
Attention to Detail Diligent in reviewing incidents, compliance reports, and agent behavior.
