Search Jobs
Search by job, company or skills
Search by job, company or skills
Responsibilities:
Supervise and coach a team of front-line associates focused on assisting customers with our dental
Work with the QA team to audit and deliver actionable agent feedback, identifying gaps in process and
building out SOPs to close identified gaps.
Monitor real-time capacity coverage and partner with the Workforce Capacity team to ensure timely
attendance, adherence and productivity.
Identify operational bottlenecks, propose scalable solutions, and collaborate with cross-functional
teams to implement improvements.
Develop, maintain, and optimize Standard Operating Procedures (SOPs) to ensure consistency,
efficiency, and scalability.
When faced with problems, you use non-standard approaches and root cause analysis to independently
resolve issues.
Demonstrates an understanding of data and uses analysis to positively impact your area of ownership.
Foster a positive, collaborative team environment that prioritizes customer experiences and operational
ECLARO is an IT and Business Consulting Firm which was founded in the United States in 1999 and has offices in the US, Canada, Puerto Rico and here in the Philippines. We support a number of our American and other global clients from our office in Quezon City. ECLARO’s core competency can be found in the recruitment, management, and administration of deploying contingent staff of highly skilled individuals in these specialized disciplines. ECLARO has developed a flexible array of service offerings from project work, to staff augmentation, permanent placement, outplacement, HR outsourcing, payroll and training.
Job ID: 134274955
