Team Lead
- Posted a month ago
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Job Description
TEAM LEADER – CUSTOMER MANAGEMENT
Contract: 6 Months (Extendable depending on performance)
Location: GTC, Quezon City
Work Arrangement: Onsite
Schedule: Monday to Friday, 12:00 PM – 9:00 PM
Workdays: 22 days/month
Salary: 35,000 – 40,000 + HMO
Qualifications
- Graduate of any 4-year course
- At least 2 years of experience in the customer service industry
- Strong customer service, communication, and problem-solving skills
- Ability to handle high-volume customer concerns and inquiries
- Strong attention to detail and ability to follow established policies and processes
Job Description
- Manage and resolve customer concerns by handling high-volume inquiries, identifying root causes, providing appropriate solutions, and escalating issues when necessary.
- Deliver excellent customer service by communicating clearly, demonstrating empathy, taking ownership of concerns, processing requests through CRM, and ensuring proper follow-through.
- Maintain compliance and performance standards by accurately documenting customer interactions, meeting individual and team KPIs, and adhering to Account's security, authentication, and data privacy policies.
More Info
Key Skills
About Company
Skills:
ticketing systems , customer communication , Exception Handling, Dashboards, Microsoft Excel, escalations, customs permit declaration workflows, automation-assisted operational tools, decision-making, analytical problem-solving, coaching, quality performance, operational SLAs, document validation, customer-specific SOPs