Team Lead

About Us:

Every day at AMS, we connect talent and opportunity, helping people, businesses and communities grow.

Our strength lies in partnership - we listen, collaborate and learn from one another.

Whether you're helping a client redefine their talent strategy or finding new ways to grow your own career, your work helps millions of people find their dream jobs every year. Your talent is our greatest asset, and we're dedicated to providing avenues for you to reach its fullest potential. We do so by providing the environment, resources, networks, and career experiences essential for your progress

Take the next step in your career journey and discover our exciting opportunities.

To be considered for an internal move, employees must meet the eligibility criteria outlined in the Talent Mobility Framework.

The Role:

What if your skills mattered more than your job title

At AMS, we're building teams that are curious, collaborative, and committed to doing great work. We're looking for a Team Leader - Recruitment Administration who enjoys learning and values teamwork.

If you have a passion for delivering excellent administrative services, maintaining high standards of efficiency and quality, and creating a positive candidate and client experience, we would love to hear from you.

Key Accountabilities:

• Supporting administrators to ensure they are meeting relevant targets/SLAs, including
• acting as a point of escalation for challenges raised during the process
• Providing oversight of administration service managed by the team as guardians of quality and experience
• Mentoring administrators to deliver administration services and drive strong internal and external partnerships
• Providing pastoral care, maintaining team morale and wellbeing, working in an inclusive environment
• Responsibility for induction, objective setting, performance management, development, and succession planning for the team
• Maintaining regular communication with team members, including conducting regular 1:1s and virtual team collaboration sessions
• Acting as an escalation point between administrators and Managers
• Ensuring the administration service is delivered in line with contractual obligations and client service level agreements
• Reviewing demand forecasts, ensuring the team is on target and capacity is managed
• Ensuring compliance across the team through adherence to ISO processes; identifying and raising any risks
• Leading continuous improvement of existing services and supporting new wins, scope
• expansion, and transformation
• Creating strong partnerships with all internal and external stakeholders, attending regular calls, to build understanding of process and satisfaction in the service
• Ensures trackers and systems are maintained and utilized by the team
• Drives efficient usage of digital Automation or technology available to the team

Skills & Requirements:

• Experience leading and managing a cross functional team, including performance and underperformance management – capable to give constructive feedback, lead productive team meetings and one to ones or coaching sessions.
• Experience of managing direct client relationships - capable to appraise risks and opportunities in client's demands, new solutions, process changes.
• Experience with onboarding and offer processes
• Effective English business communication skills, written and oral
• Experience in identifying and introducing process innovations.
• Strong working knowledge of all Microsoft packages such as Excel, Word, Outlook, and PowerPoint
• Open to working EMEA shift and reporting 3x per week in the office

Why AMS:

We all play a role in our success - whether that's working directly with clients or adding value behind the scenes. By working together, we bring stronger insight to our clients and create more diverse and rewarding career journeys for our people.

Beyond our standard benefits package, you'll have the flexibility, autonomy, and trust to work in a way that fits you. Our focus is on enabling meaningful collaboration and support, so you can do your best work - your way.

We offer

• Growth and development focused on your strengths
• The opportunity to develop a career within one of the world's leading organizations specializing in talent and workforce solutions.
• A team that values being Passionate, Bold, and Authentic
• Supportive communities such as our Employee Resource Groups (ERGs)
• Volunteer day - you get one additional paid day off each year to volunteer for a cause that matters to you
• A competitive reward and benefits package
• Hybrid model

Our statement

We're committed to creating an environment where everyone feels a sense of belonging. We welcome applicants from all backgrounds and encourage people with diverse skills, perspectives, and experiences to apply. We do not discriminate based upon age, disability, gender identity, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation, or any other applicable legally protected characteristic.

If you require any accommodations or have any accessibility needs, please reach out via email [Confidential Information] or make a member of our Talent Acquisition team aware at any time.