Team Head - Application Support

BDO Unibank

7-9 Years

Philippines

Posted 10 hours ago

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Job Description

About BDO

BDO Unibank, Inc. is the Philippines leading full-service bank, offering a wide range of financial and digital banking services. Guided by our brand promise We Find Ways, we are committed to delivering easy, reliable, and customer-focused services. Build your career with a trusted industry leader.

Job Summary

To lead the Application Support team in ensuring the availability, stability, security, and continuous improvement of online channels and digital interfaces, delivering reliable services that support business objectives and customer experience.

Key Responsibilities:

Manage the day-to-day operations of application support for online channels and digital interfaces.
Ensure applications meet agreed service levels, availability, and performance targets.
Oversee root cause analysis and implementation of corrective actions/permanent fixes.
Monitor application health and drive proactive issue resolution.
Lead incident, problem, change management, and service transition activities of the team.
Collaborate with Development/Build/Project, Infrastructure, Security, Vendors, and Business Units.
Prepare operational reports and present service performance to Management and Business Units.
Develop team capabilities through coaching and performance management.
Systems to support: BDO Online Web, BDO Online App, BDO Pay, BDO Corporate Website, Electronic Statement of Account (eSOA), Access Control Server (ACS), EPP Instapay, etc.

Qualifications:

Bachelor's Degree in IT, Computer Science/Engineering or related field
At least 7 years of experience in Application Support, and at least 3 years in team management role
Experience in:
Online Channels and Digital Platforms - Online banking or digital platform operations
Mobile application support, Web portal support
Technical and Systems Knowledge - Application Architecture, System
Integrations/Interfaces concepts (APIs, Microservices, etc.), Web and Mobile Technologies
Database Management concepts, Cloud platforms (Azure, AWS, etc.)
Application Monitoring and Observability - Dynatrace
Service Management - Incident, Problem, Change, Release, SLA Management
Leadership and People Management - Team Development, Performance Management
Succession Planning, Operations Planning, Stakeholder Management
Must be willing to work onsite and be assigned in Ortigas