Lead Capacity-Smart Enrollment Operations with Purpose
The Conversion Operations Manager drives the systems behind international student progression, aligning outreach, capacity, and pipeline movement for a global education organization. This role offers long-term career growth with Emapta, premium support, and the opportunity to influence student success across international university partnerships.
Snapshot
Employment Type: Full time
Shift: Midshift, weekends off
Work Setup: Hybrid, Ortigas
Benefits
- Day 1 HMO coverage with free dependent
- Competitive Salary Package
- Hybrid arrangement
- Prime office location in Ortigas with easy access to MRT stations, restaurants, and banks
- Fixed weekends off
- Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
- Unlimited upskilling through Emapta Academy courses (Want to know more Visit: https://emapta.com/training-calendar/)
- Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
- Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
- Unlimited opportunities for employee referral incentives across the organization
- Standard government and Emapta benefits
- Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
- Fun engagement activities for employees
- Mentorship and exposure to global leaders and teams
- Career growth opportunities
- Diverse and supportive work environment
Qualifications
- Relevant degree and/or equivalent combination of relevant experience and professional training
- At least 3 years of relevant work experience
- Strong experience in sales, operational, conversion, admissions, or customer success environments
- Proven experience managing and leading teams for multiple years
- Demonstrated ability to manage complex workflows and balance volume, capacity, and outcomes
- Excellent communication and stakeholder management skills
- Strong analytical skills, with the ability to interpret data and translate insight into operational action
- Ability to prioritise effectively, work under pressure, and make sound operational decisions
- Experience working with cross-functional teams, including Marketing and Operations
- High level of written and spoken English
- Understanding of automated conversion-focused communications and messaging platforms
- Experience within international student admissions or higher education is desirable
- Experience in leading a sales team is desirable
- Understanding of CRM-driven communications and messaging platforms is desirable
- Experience working with offshore or distributed operational teams is desirable
- Familiarity with Salesforce or similar CRM systems is desirable
- Experience coordinating outbound calling or multi-channel engagement activity is desirable
Responsibilities
- Lead and manage Customer Success Team Leads across reactive support and proactive conversion activity
- Own conversion strategy and operational priorities across the student pipeline
- Orchestrate conversion activity across email, messaging platforms, and outbound calling
- Define conversion intent and calls to action to ensure outreach is purposeful and outcome driven
- Align conversion outreach with Customer Success team capacity and service levels
- Maintain strong service levels, response times, and customer experience standards
- Set operational priorities and workload direction across support, pipeline management, and proactive engagement
- Own conversion performance reporting across pipeline progression, response rates, and stalled application reduction
- Use data and insight to improve conversion rates, pipeline progression, visa readiness, enrolment outcomes, and customer experience
- Ensure conversion activity supports a positive and consistent student experience across all channels
- Build strong working relationships across Admissions, Marketing, Recruitment, and Education Company teams
About the Client
INTO University Partnerships is a global education organization connecting international students with leading universities across the US, UK, Australia, Europe, North America, and Asia. Since 2006, the organization has built university partnerships, supported students from across the world, and expanded access to quality higher education through recruitment, admissions, academic support, and career-focused pathways.
With operations across more than 120 countries, a global team of experienced education professionals, and a strong network of recruitment partners, INTO helps universities strengthen international capacity while helping students achieve life-changing academic and career outcomes. Its work is grounded in innovation, student success, global collaboration, and the belief that education can transform lives and societies.
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Welcome to Emapta Philippines: home to professionals who choose growth, balance, and impact. Recognized as one of HR Asia's Best Companies to Work For in Asia 2025 and a finalist in the 2026 Inspiring Workplaces Awards Asia, Emapta offers more than opportunities -- it provides a career environment where people thrive. Collaborate with global teams, build meaningful expertise, and grow in a culture that prioritizes both performance and well-being.
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