Talent Success Manager (Team Lead / Operations Manager)

Are you a people-first leader who thrives in fast-paced environments and knows how to bring out the best in others

Want a remote role where your leadership directly supports career growth, client satisfaction, and company success At ClearDesk, you'll work from home, lead high-performing virtual teams, and help shape the operational systems that keep everything running smoothly.

Our Story Starts with People Like You

The two founders, best friends, were running businesses that needed great talent fast. So, they started building remote teams across countries like the Philippines, Colombia, and India. Not only did it work, it thrived. They realized that talent isn't limited by geography. With today's technology and high-speed internet, we're able to build high-performing global teams that support businesses across the U.S. So ClearDesk was born.

Today, ClearDesk helps U.S. businesses grow by building world-class remote teams. We don't just connect talent; we manage the entire experience, from recruiting to retention. And while we help clients thrive, we also stay deeply committed to helping our remote team members build real, lasting careers that support their lives and their families.

That's where you come in.

The Role: Operations Team Lead

Imagine being the steady presence that helps virtual teams thrive, even when things get messy behind the scenes.

Someone's falling behind on performance, you're already coaching them through a plan. A client has new expectations, you've already briefed the team and adjusted their goals. A Remote Team Member (RTM) is feeling overwhelmed, you're the one who listens, supports, and makes sure they're not alone.

You don't just manage people, you guide them. You're the calm in the chaos. The voice of reason. The mentor who helps others succeed not just in their jobs, but in their careers.

As an Operations Team Lead, you'll work directly with a group of RTMs who rely on you to help them perform their best. You'll check in regularly, monitor their performance, and offer the kind of real support that turns average days into great ones. When things go wrong, you're the one who steps in. And when things go right, you're the one who helps them go even better.

Your leadership will shape how ClearDesk teams show up, serve clients, and stay strong, all from behind your own remote setup, with a team that actually has your back too.

What Your Days Might Look Like:

• Team Leadership and Performance Support
• Manage and support a team of RTMs, helping them meet goals and grow professionally
• Conduct regular one-on-ones to review performance, offer feedback, and address concerns
• Coach your team with a focus on clarity, accountability, and continuous improvement
• Ensure alignment with company policies and values
• Operational Oversight
• Monitor performance and attendance reports to identify trends and ensure compliance
• Support smooth onboarding and offboarding transitions
• Partner with internal teams including Recruitment, Training, and HR to improve processes
• Handle employee relations issues, including investigations and escalations when needed
• Engagement and Capability Building
• Drive initiatives that promote engagement, retention, and team connection
• Foster a positive, high-performance culture where RTMs feel heard, supported, and motivated
• Identify coaching opportunities and help your team develop critical skills

Who We Think Will Thrive in This Role:

• You've led teams before and know how to bring out the best in others
• You're calm under pressure and know how to balance accountability with empathy
• You care about people, not just their performance, but their growth and well-being
• You're confident navigating conversations about goals, expectations, and performance
• You're organized and proactive, with a knack for solving problems before they escalate
• You've worked in remote setups and are comfortable leading through tools, not just in person
• You value structure but aren't afraid to improve a process that isn't working
• You're the kind of person others trust to step in, step up, and step back when needed
• You are willing to work in a US time zone schedule.
• You can secure the required technical setup, including:
• At least a 720p HD webcam
• A noise-canceling headset
• A primary internet connection of at least 25 Mbps
• A backup laptop, backup internet device, and backup power source
• A main computer with at least Intel Core i5 (or equivalent) and 8 GB RAM
• A backup computer with at least Intel Core i3 and 4 GB RAM

Why ClearDesk

Because we believe work should be meaningful, even from home.

At ClearDesk, you'll work with a remote-first team that genuinely values your time, contributions, and growth. You'll be part of a culture that supports one another, celebrates wins, and stays focused on building meaningful careers while helping the business thrive.

We don't just want you to do your job. We want you to grow with us, stay with us, and feel proud of the difference you're making.

Here's what you can expect from us:

• We pay you fairly and on time
• We provide prepaid HMO coverage for your peace of mind
• We help you grow with tools, training, and honest feedback
• We celebrate your wins
• And above all, we actually care

Ready to be part of something that matters

Apply now and start your journey with ClearDesk.

Important Reminder: ClearDesk does not ask for any monetary payments or fees as part of our employment process. If you encounter any request for payment, please disregard it and report it to us immediately. For your security, please ensure that all communications are conducted through emails originating from (@cleardesk.com or @cleardeskteam.com).