Talent Acquisition Specialist

Company Description Global Integrated Contact Facilities, Inc. (GICF) is a flexible and competitive IT-BPM (BPO) company that partners with clients to design customized solutions that support their goals and improve profitability. With more than 1,000 team members, GICF delivers cost-effective, multi-channel contact center and back-office operations for domestic and international organizations. The company supports clients across industries such as multimedia and entertainment, quick service restaurants, logistics, banking, financial services and insurance, and retail / consumer / e-commerce. GICF focuses on enabling superior customer experiences through services including customer care and retention, sales, back-office processing, and social media management. As a preferred outsourcing partner, GICF leverages strong infrastructure, mature processes, and high-performing specialists to broaden and enhance its service offerings.

Role Description The Talent Acquisition Specialist is a full-time, on-site role based in Metro Manila. This role is responsible for managing the end-to-end recruitment process, including sourcing, screening, interviewing, and coordinating hiring decisions for various positions across the organization. The Talent Acquisition Specialist will collaborate closely with hiring managers to understand workforce needs, develop job profiles, and ensure timely and high-quality candidate selection. Day-to-day tasks include managing job postings, building talent pipelines, maintaining candidate records, supporting employer branding initiatives, and ensuring a positive candidate experience. The role also involves tracking recruitment metrics, complying with internal policies and relevant regulations, and contributing to continuous improvement of recruitment practices.

Qualifications

• Demonstrated experience in Full-life Cycle Recruiting and Recruiting, including sourcing, screening, and selection across multiple role types.
• Proficiency in Interviewing and Hiring, with the ability to assess skills and cultural add, and to support fair, unbiased hiring decisions.
• Knowledge of Employer Branding practices, including promoting the organization through job postings, social media, and candidate engagement activities.
• Strong communication and interpersonal skills, with the ability to build relationships with candidates, hiring managers, and external partners.
• Experience using applicant tracking systems (ATS), HRIS tools, and online recruitment platforms.
• Ability to manage multiple requisitions, prioritize tasks, and meet hiring timelines in a fast-paced environment.
• Understanding of basic labor regulations and best practices related to equitable, non-discriminatory recruitment and selection.
• Bachelor's degree in Human Resources, Psychology, Business, or a related field, or equivalent relevant experience.
• Prior experience in BPO / IT-BPM recruitment or high-volume hiring is an advantage.