Talent Acquisition Program Manager

Talent Acquisition Program Manager

About VXI

VXI Global Solutions is a BPO leader in customer service, customer experience, and digital solutions. Founded in 1998, the company has 40,000 employees in more than 40 locations in North America, Asia, Europe, Africa, and the Caribbean. We deliver omnichannel and multilingual support, software development, quality assurance, CX advisory, and automation & process excellence to the world's most-respected brands.

VXI is one of the fastest growing, privately-held business services organizations in the United States and the Philippines, and one of the few US-based customer-care organizations in China.

VXI is also backed by private equity investor Bain Capital. Our initial partnership ran from 2012 to 2016 and was the beginning of prosperous times for the company. During this period, not only did VXI expand our footprint in the US and Philippines, but we also gained ground in the Chinese and Central American markets. Additionally, we acquired Symbio, expanding our global services offering and enhancing our competitive position.

In 2022, Bain Capital re-invested in the organization after completing a buy-out from Carlyle. This is a rare occurrence in the private equity space and shows the level of performance VXI delivers for our clients, employees, and to shareholders.

For more information about VXI, visit: www.vxi.com

For more information about our partnership with Bain, please visit: https://www.baincapital.com/news/bain-capital-completes-acquisition-vxi-global-solutions

Role Summary

The Talent Acquisition Program Manager will play a critical role in driving global talent acquisition initiatives across multiple geographies. Reporting directly to the VP of Talent Acquisition, this role will serve as the connective link between country TA leaders, ensuring successful rollout of tools, processes, reporting, and strategic initiatives.

This individual will bring a strong foundation in Talent Acquisition coupled with proven project and program management skills. The ideal candidate will be confident, highly organized, and comfortable coordinating with senior stakeholders, following up rigorously, and keeping teams accountable to agreed business deliverables.

Responsibilities

• Partner closely with the VP of Talent Acquisition to plan, coordinate, and execute TA-related programs and initiatives globally
• Act as the primary point of coordination with country-level TA leads during the implementation of new tools, processes, reports, and strategic initiatives
• Develop and manage project plans, timelines, milestones, and deliverables for TA programs
• Schedule, facilitate, and document global and regional TA meetings, ensuring clear outcomes and next steps
• Track progress against commitments, proactively follow up on action items, and chase stakeholders as needed to ensure timely delivery
• Identify risks, dependencies, and gaps early, escalating issues with clear recommendations when required
• Ensure consistency, alignment, and clear communication across TA teams in different countries and time zones
• Support change management and adoption efforts related to new systems, processes, and ways of working
• Maintain strong documentation, reporting, and status updates for leadership and executive visibility

Qualifications and Experience

• Bachelor's degree in Human Resources, Business Administration, or related field (Master's preferred).
• At least 10 years of experience in Talent Acquisition, Talent Operations, or Recruiting Program Management. Experience within a BPO/contact center environment is strongly preferred.
• Demonstrated experience managing TA-related projects or programs across multiple regions and stakeholders
• Solid understanding of recruiting processes, talent acquisition metrics, systems, and workflows
• Proven ability to coordinate and influence senior and geographically dispersed stakeholders
• Confident communicator who is comfortable pushing for clarity, decisions, and follow-through
• Highly organized with strong attention to detail and follow-up discipline
• Demonstrated track record of delivering complex initiatives successfully
• Self-starter with maturity, resilience, and a results-driven mindset

This description portrays in general terms the type and level(s) of work performed and is not intended to be all- inclusive, nor the specific duties of any one incumbent.

Location: Philippines, India, or Guatemala

Department: Human Resources & Talent Acquisition

Reporting to: VP, Global Talent Acquisition

Work Type: Full-time, permanent