Job Description

Leadership & Development:

Lead, mentor, and motivate a team of HR Shared Services professionals to deliver exceptional customer service.
Set clear goals and performance expectations, and provide regular feedback to ensure team success.
Conduct regular one-on-one meetings and performance reviews, identifying opportunities for development and growth.

Process Improvement:

Identify areas for process efficiency and quality improvements within HR Shared Services, implementing best practices.
Work with leadership to standardize and streamline HR processes within the project
Lead initiatives to enhance service delivery, reduce operational costs, and increase employee satisfaction.

Employee Support:

Oversee day-to-day operations of HR services, including employee inquiries, onboarding, benefits administration, payroll support, and other HR-related functions in compliance with our Client policies and procedures.
Ensure accurate and timely processing of HR transactions while maintaining a high level of confidentiality and compliance.
Act as a point of escalation for complex employee issues and resolve them in a timely and effective manner.

Collaboration & Stakeholder Management:

Work closely with Delivery Managers and other departments to ensure HR services align with business needs.
Collaborate with cross-functional teams to manage HR projects and initiatives. • Provide feedback and insights to HR leadership on service delivery trends and team performance.
Be able to assist in creating Standard Operating Procedures (SOPs) to ensure maximum alignment of knowledge across all staff levels

Compliance & Reporting:

Ensure all HR Shared Services activities are compliant with relevant laws, regulations, and organizational policies.
Prepare and deliver regular reports on team performance, employee service metrics, and process improvements.

Qualifications:

• Experience:

5+ years of experience in Human Resources Shared Services HelpDesk, with at least 2 years in a supervisory or leadership role within HR Shared Services.
Experience with HRIS systems, HR processes, and service delivery models.

• Skills & Competencies:

Strong leadership, coaching, and team management skills.
Excellent communication and interpersonal abilities.
Problem-solving skills and the ability to manage conflict.
Knowledge of employment laws, HR policies, and best practices. o Strong organizational skills and attention to detail
Ability to handle sensitive and confidential information.