Talent Acquisition Manager
The Talent Acquisition Manager is responsible for devising and executing comprehensive strategies to attract top talent, while overseeing the full spectrum of recruitment operations. This includes the management of end-to-end recruitment processes, and the coordination of recruitment campaigns to fulfill headcount requirements efficiently. The role requires leveraging multiple channels to engage and secure qualified candidates, as well as streamlining operational workflows to ensure a smooth and timely hiring experience for both the organization and prospective employees.
Sourcing
- Develop and implement strategies and identify and leverage the top three sourcing channels: Social Media, Employee Referral Program, and Job Portal/database leads
- Attend industry events, job fairs, and career forums to proactively build a pipeline of qualified candidates
- Use various sourcing techniques, maintain and update the talent database regularly, and collaborate with the recruitment team to understand hiring needs
- Train and guide the sourcing team on effective methods and best practices
- Analyze recruitment metrics, such as source of hire, time to fill, and conversion rates
- Provide regular reports and insights to management on the effectiveness of talent attraction and sourcing strategies, identify trends and areas for improvement, and recommend data-driven strategies
Stakeholder / Management
- Build and sustain strong relationships with hiring managers and other stakeholders to understand and meet their recruitment needs and expectations
- Collaborate with various departments to ensure a smooth recruitment process
- Participate in client or sales visits and provide an end-to-end recruitment process walkthrough
- Communicate with vendors, manage partnerships, and develop relationships with recruitment partners
Budget Control
- Manage the recruitment budget to ensure optimal use of resources, evaluate and improve the cost-efficiency of various recruitment methods, and negotiate and oversee contracts with external vendors
Oversee Overall Hiring
- Develop and implement recruitment strategies and cascade to our recruitment team
- Ensure timely and efficient hiring of qualified candidates
- Monitor progress and address any delays or bottlenecks
- Manage the sourcing and recruitment operations to meet established hiring timelines
- Manage daily productivity and meet or increase conversion rate
Manage Recruiters
- Lead and motivate a team of recruiters
- Provide guidance, support, and training to enhance their performance
- Evaluate and develop recruiter skills and competencies
Compliance of Admin Deliverables
- Generate monthly reports on Cost Utilization and Cost Per Hire, ensuring alignment with budget versus actual figures from Finance
- Adhere to all relevant Sourcing policies and Hiring Requirements
- Monitor Key Performance Indicator (KPI) reports, prepare daily, weekly, monthly, and annual reports, and perform other related duties as necessary
- Ensure active participation in audit sessions and prepare all necessary documents and artefacts required for compliance reviews
Qualifications and Skills
- Bachelor's degree in human resources, Business, or a related field
- Excellent communication, interpersonal, and stakeholder management skills
- Strong organizational, analytical, and problem-solving abilities
- Proficient in recruitment software and technologies
- Ability to work independently and as part of a team
- Minimum 5 years of recruitment experience specifically within the BPO/Call Centre industry is required with 2 years in a leadership role
- Must have managed a team of 4-6 people in previous leadership capacity
