Systems Support Analyst

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Early Applicant

Job Description

Investigate and resolve application-related incidents and user issues
Use SQL queries to troubleshoot data issues, validate records, and investigate system errors
Work with internal teams to diagnose application and database problems
Perform basic hardware and workstation troubleshooting for user devices
Monitor and respond to support tickets within SLA
Document troubleshooting steps and resolutions
Provide technical support by troubleshooting hardware, software, and network issues, and assisting users with system-related concerns.

Qualifications

Strong SQL knowledge (joins, subqueries, data validation, troubleshooting queries)
Experience with databases such as SQL Server, MySQL, or PostgreSQL
Basic Windows and workstation hardware troubleshooting
Experience with ticketing or incident management systems is a plus
Good analytical and problem-solving skills
Basic troubleshooting knowledge in Windows O.S, hardware repair, networking