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Systems Operations Lead (Alabang)

3-5 Years
  • Posted an hour ago
  • Be among the first 10 applicants

Job Description

Job Description

Remaining Positions:

1


Details:

The Systems Operations System Lead will be responsible for the Operational Excellence of a group of systems/applications, performing the standard operational tasks to keep the system compliant with client's standards
Tasks & responsibilities
  • Manage system throughout its whole lifecycle and complete its Compliance documentation
  • Coordinating and scheduling backup/recovery & Performing Disaster Recovery Testing
  • Service Level Agreement, Audit trail, Access & identity monitoring
  • Coordinating (but not performing) server, database patches and resolving vulnerabilities
  • Coordinating software management:
  • Patching / Packaging / Testing / License management / Small enhancements/configuration changes
    • Interfacing/Coordinate with multiple areas of the business and IT (Functional Areas & Infrastructure):
  • Interfaces to IT SME, IT Capability leads and to other internal stakeholders (e.g. HR, Finance) as well as external stakeholders (vendors, academia, healthcare companies, etc.). Interfaces to/SPOC for the broader IT organization acting in a coordination role.
    • Performing Incident, Problem and Change Management
    • Working with IT Infrastructure to remediate replace migrate or decommission systems (Including legacy systems and coordinating System Archiving) or infrastructure items
Job Requirements

Details:

  • Must be bachelor's degree in IT or similar
  • 3+ years working as a System Lead or similar
  • Good general understanding of assigned application and system support service tasks
  • Proven work experience in an IT technical support or similar role
  • Must have demonstrated understanding and experience with Infrastructure topics such as databases, servers, cloud systems, networking etc.
  • Must have at least 3 years working with cross functional teams (Internal/External) in Multi-National Company
  • Must have at least 2 of the following technology/platform experience:
    • JIRA, Confluence, ServiceNow, API
  • A demonstrated understanding of Operational Excellence ITIL v3.0 or higher Fundamentals Certification
  • Must have Excellent English speaking, reading & writing skills

#LI-GA1, #LI-HYBRID

Pay Range:

Based on Experience


More Info

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About Company

We are a global company with 30 years of experience in the market, offering a robust selection of services such as automation, cloud, Internet of Things (IoT) and user experience (UX).Today, we provide a broad portfolio of solutions, combining innovative consulting, marketing, mobility, personalized campaigns and artificial intelligence services with traditional solutions such as service desk, field service, and outsourcing (BPO). We maintain our excellence by investing in technological innovations, the best partnerships, acquisitions of companies worldwide, and the hiring of highly trained professionals.

Job ID: 151702239