Systems Operations Lead (Alabang)

What will you do

• Manage system throughout its whole lifecycle and complete its Compliance documentation
• Coordinating and scheduling backup/recovery & Performing Disaster Recovery Testing
• Service Level Agreement, Audit trail, Access & identity monitoring
• Coordinating (but not performing) server, database patches and resolving vulnerabilities
• Coordinating software management:
  • Patching / Packaging / Testing / License management / Small enhancements/configuration changes
• Interfacing/Coordinate with multiple areas of the business and IT

(Functional Areas & Infrastructure): Interfaces to IT SME, IT Capability leads and to other internal stakeholders (e.g. HR, Finance) as well as external stakeholders (vendors, academia, healthcare companies, etc.). Interfaces to/SPOC for the broader IT organization acting in a coordination role.

• Performing Incident, Problem and Change Management
• Working with IT Infrastructure to remediate replace migrate or decommission systems (Including legacy systems and coordinating System Archiving) or infrastructure items

What do you need to succeed

• Must be bachelor's degree in IT or similar
• Must be customer oriented, well organized and methodical
• Must have excellent communication skills both written & verbal
• Must be able to work successfully on a team
• Must have Excellent English speaking, reading & writing skills:other languages such as German, Japanese, Mandarin, Spanish a plus
• Must have demonstrated understanding and experience with Infrastructure topics such as databases, servers, cloud systems, networking etc.
• Must have at least 2 years working with cross functional teams (Internal/External) in Multi-National Company
• Must have at least 2 of the following technology/platform experience:Salesforce.com, Veeva CRM, Vault CRM, JIRA, Confluence, Jenkins, AWS, Azure, Google Cloud, ServiceNow, API
• A demonstrated understanding of Operational Excellence ITIL v3.0 or higher Fundamentals Certification
• Shift flexibility and schedule adherence are required for this position.