We are seeking a highly skilled and experienced Managed Services Engineer Tier 3 to join our dynamic team. You will be responsible for networking, infrastructure, cloud, and Windows operating systems, providing top-level technical support, and leading the resolution of complex issues. If you are passionate about delivering high-quality IT service and can manage the technical needs of multiple clients, we would like to meet you.
Job Details
Systems Engineer T3
Work from Home
Training Schedule: Monday Friday, 8 PM 5 AM (2 weeks)
Work Schedule: Tuesday Saturday, 3:30 AM 12:30 PM
Internet speed: Atleast 25 MBPS
Responsibilities
- Provide Tier 3 support, handling complex technical issues in networking, infrastructure, cloud, and Windows operating systems.
- Design, implement, and manage solutions in networking, cloud infrastructure, and Windows Server environments.
- Collaborate with the IT team to address escalated issues, providing guidance and leadership where needed.
- Establish and maintain strong relationships with clients, acting as a trusted advisor for their IT needs.
- Maintain up-to-date documentation of clients IT systems and infrastructure.
- Participate in the development and refinement of service delivery processes to improve efficiency and customer satisfaction.
- Stay current with technological trends and innovations in the fields of networking, infrastructure, cloud, and Windows operating systems.
Qualifications
- Minimum 4 years experience in the following:
- Active Directory Support, Microsoft Windows and Windows Server Support, Microsoft Exchange Support
- Cisco Switching/VLAN/Routing/Firewalling Support
- Server Hardware Technologies (CPU/RAID/SCSI) Support
- Data Backup and Recovery Support, Corporate Antivirus Support, VPN Connectivity Support
- Have multiple certifications, a high skill level. The following certifications are preferred: CCNA/CCDA/CCVP/CCIE, VCP, Project+, Network+
- Server Operating Systems
- Installation, configuration, and troubleshooting
- Configure file, print, and remote access services
- Basic administration, including adding/removing users and groups, configuring file permissions, checking event logs, configuring, and restoring from backup
- Enterprise Email support of Microsoft Exchange/Exchange Online.
- Configuration and troubleshooting of the following:
- Hyper-V and VMware
- SAN Architecture
- Internal/External DNS
- Remote Desktop Services
- Advanced Configuration and Troubleshooting of Network Infrastructure including:
- VoIP
- Layer 2/3 Switches
- Routers
- Firewall
- Working Knowledge of Microsoft SQL Server
- Working Knowledge of Wireless Technologies
- Other Preferred Technical Knowledge
- Solid understanding of and ability to configure TCP/IP subnetting and troubleshooting Internet connectivity.
- Understanding of the relationship between switches, patch panels, and connecting nodes to a network
- Understanding of High Availability / Load Balancing solutions
