The Systems Operations System Lead will be responsible for the Operational Excellence of a group of systems/applications, performing the standard operational tasks to keep the system compliant with client's standards
Tasks & responsibilities
Manage system throughout its whole lifecycle and complete its Compliance documentation
Coordinating and scheduling backup/recovery & Performing Disaster Recovery Testing
Service Level Agreement, Audit trail, Access & identity monitoring
Coordinating (but not performing) server, database patches and resolving vulnerabilities
Interfacing/Coordinate with multiple areas of the business and IT (Functional Areas & Infrastructure):
Interfaces to IT SME, IT Capability leads and to other internal stakeholders (e.g. HR, Finance) as well as external stakeholders (vendors, academia, healthcare companies, etc.). Interfaces to/SPOC for the broader IT organization acting in a coordination role.
Performing Incident, Problem and Change Management
Working with IT Infrastructure to remediate replace migrate or decommission systems (Including legacy systems and coordinating System Archiving) or infrastructure items
Job Requirements
Details:
Must be bachelor's degree in IT or similar
Must be customer oriented, well organized and methodical
Must have excellent communication skills both written & verbal
Must be able to work successfully on a team
Good general understanding of assigned application and system lead support service tasks
Proven work experience in an IT technical support or similar role
Must have Excellent English speaking, reading & writing skills
Must have demonstrated understanding and experience with Infrastructure topics such as databases, servers, cloud systems, networking etc.
Must have at least 3 years working with cross functional teams (Internal/External) in Multi-National Company
Must have at least 2 of the following technology/platform experience:JIRA, Confluence, ServiceNow, API
A demonstrated understanding of Operational Excellence ITIL v3.0 or higher Fundamentals Certification
