Job Summary : As a Systems Engineer you will play a crucial role in maintaining and enhancing our IT infrastructure focusing on desktop support in a hybrid work model. You will ensure seamless operations and provide technical expertise to optimize system performance. Your contributions will directly impact the efficiency and productivity of our teams supporting the companys mission to deliver exceptional service.
Experience : 3
5 years
Required Skills : Technical Skills: Desktop Support
Remote Domain Skills:
Nice to have skills : Domain Skills:
Technology : Service Desk
Shift : Day
Responsibilities :
Provide comprehensive desktop support to ensure smooth operation of all systems in a hybrid work environment
Troubleshoot and resolve technical issues promptly to minimize downtime and enhance user experience
Collaborate with IT teams to implement system upgrades and improvements that align with organizational goals
Monitor system performance and proactively address potential issues to maintain optimal functionality
Develop and maintain documentation for system configurations and procedures to ensure consistency and reliability
Assist in the deployment of new software and hardware solutions to meet evolving business needs
Conduct regular audits of systems to ensure compliance with company policies and industry standards
Offer technical guidance and training to users to enhance their understanding and utilization of IT resources
Participate in the planning and execution of IT projects to support strategic initiatives
Evaluate emerging technologies and recommend solutions that can improve operational efficiency
Ensure data security and integrity by implementing best practices and monitoring systems for vulnerabilities
Coordinate with vendors and external partners to resolve complex technical issues and enhance service delivery
Provide feedback and insights to management to inform decision-making and drive continuous improvement. Qualifications -
Demonstrate proficiency in desktop support and troubleshooting techniques
Possess strong analytical skills to diagnose and resolve technical issues effectively
Exhibit excellent communication skills to interact with users and IT teams
Show ability to work independently and collaboratively in a hybrid work environment
Have experience with system upgrades and software deployments
Display knowledge of IT security protocols and data protection measures
Job Location : Primary Location :PHNCTAGA03(ITPHL Taguig NC-Mckinley Bldg-COG) Alternate Location :NA NA Alternate Location 1 :NA NA
Job Type : Programmer Analyst [70PM00]
Demand Requires Travel : No
Certifications Required : CompTIA A+ Certification Microsoft Certified: Modern Desktop Administrator Associate
