Job Description:
Systems & Process Design
- Investigate complex operational issues to identify and address root causes rather than symptoms.
- Improve workflows and design operational processes that ensure long-term sustainability.
- Translate ambiguous operational problems into structured, executable action plans.
- Identify gaps, edge cases, and downstream risks before they escalate into systemic failures.
Cross-Functional Coordination
- Serve as the primary focal point at the intersection of Commercial, Warehouse Operations, and BI/Analytics.
- Coordinate with cross-functional stakeholders to resolve operational blockers and align on deliverables.
- Navigate competing stakeholder needs and operational constraints to ensure project success.
Operational Execution
- Manage high-volume operational initiatives, often while working with incomplete information.
- Build and maintain trackers, dashboards, and visibility tools to monitor and improve performance.
- Execute with high velocity in a complex environment, adapting independently to shifting priorities.
Performance Excellence
- Independently create structure and define standards without waiting for explicit instructions.
- Maintain mental organization and prioritize effectively under high pressure and ambiguity.
- Communicate complex situations clearly and simply to both technical and non-technical stakeholders.
- Ensure consistent follow-through and closure of all operational loops to maximize business impact.
Requirements:
Educational Background & Experiences:
- Bachelor's degree in Engineering, Computer Science, IT, Analytics, Economics, or any related field
- 4-6 years of working experience in Operations, Industrial Engineering, Logistics, Analytics, Startups, Project Management, or Consulting
While background in high-ownership commercial or operational roles is preferred, we prioritize how you think, how you solve problems, and how you operate under pressure over exact domain expertise
Knowledge and Skills:
- Problem-Solving: Proven ability to distinguish symptoms from root causes and build systems to address them.
- Operational Mindset: Strong mental organization and the ability to stay functional under heavy operational pressure.
- Ambiguity Management: Comfortable operating effectively in high-velocity environments with incomplete information.
- Ownership & Independence: High degree of proactivity and the ability to improve systems rather than just maintaining them.
- Adaptability: Ability to think and prioritize independently while navigating shifting business needs.
