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Job Description

Details

Job Description

Description

  • The IT GFS Service Operations Excellence team delivers system operations services, incident and problem management, and fulfillment of service requests, among others.
  • We are looking for a Systems Analyst who can fill the role of System Lead for select global systems.

Duties & Responsibilities

  • Application support (incident and problem management)
  • Application catalog (service requests)
  • Change management
  • System operations and governance
  • Compliance documentation
  • Coordinating backup and recovery
  • Performing disaster recovery testing
  • Coordinating server and database patches
  • Coordinating software management
  • Interfacing/Coordinate with multiple areas of the business and IT (Functional Areas & Infrastructure)
  • Working with IT Infrastructure to remediate replace migrate or decommission legacy systems or infrastructure items
  • Decommissioning (Retiring) systems
  • Coordinating system archiving

Job Requirements

Requirements

Experience:

  • At least 5 years in IT operations and support, with at least 2 years in end-to-end ownership of application(s)

Skills

  • Server administration
  • database administration
  • Specialized Hub: Should be in a specialized IT Service Center

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