Systems Analyst I

Responsible for the definition of the functional, usability, reliability, performance and support requirements of a system. Primary duties may include, but are not limited to: Defines both the functional and non-functional requirements of a system and acts as a liaison between the business and IT. Creates and executes feature test cases and ensures feature testing effectively validates that the system meets the functional and non-functional requirements. Assists in the translation of the business requirements into implementation details and ensures design meets performance, usability, reliability and scalability requirements in addition to the functional requirements. Provides support during the integration and acceptance testing phases and implementation. Provides training and procedure development support to operational projects as requested. Requires associate's degree in computer science or information systems Technical Institute Degree; or any combination of education and experience, which would provide an equivalent background. 1 or more years of systems engineering or systems analysis experience preferred but not required. Requires an understanding of the application being tested from both a business and technical perspective. Analytical, organization and planning skills required. Detailed-oriented with ability to multi-task required. Excellent oral, written and interpersonal communication skills required.

Qualifications

• Associate's degree in computer science, Information Technology, Information Systems, or a related field; or equivalent combination of education and experience.

• Experience in Systems Support, Systems Analysis, Technical Support, IT Operations, or a related IT function preferred.

• Knowledge of incident management, troubleshooting, system administration, and IT service management processes.

• Strong analytical, problem-solving, organizational, and documentation skills with keen attention to detail.

• Excellent verbal, written, and interpersonal communication skills, with the ability to collaborate effectively across technical and business teams.