• With experience in supporting complex technical environments
• Network service experience with DNS Management, Network Switching & Routing, and Virtual networking technologies (VMWare, ESX, NSX, NSX-T)
• Experience in various flavours of Unix, Linux, and Windows Operating Systems
• Experience in virtual and distributed storage solutions
• Flexibility to work rotating shifts (including evenings and weekends), supporting 24x7x365 support availability
• Keen desire to measure and improve processes and systems
• Strong analytical, problem solving and troubleshooting skills
• ​The flexibility to change as the business needs evolve

Great-to-haves

• A degree or certificate in Computer Science or Engineering
• 1 or more of the following: Cisco Network Certification(s), Certificate in Microsoft solutions, Linux Certification(s), UNIX Certification(s), GCP/AWS/Azure certifications, VMWare ESX, NSX certifications

Additional Job Description 

• Using operational dashboards and ticketing systems to monitor events occurring on our Unix, Linux, Windows, public and private cloud platforms, and network devices
• Ensuring all incidents are properly managed by either direct-resolution or proper escalation to the next level of support
• Handling customer-driven Domain Name System (DNS) change requests according to our change management practices
• Ensure that all customer-impacting events are managed according to our Service Level Agreements
• Identifying and escalating when support processes are in need of updating
• Taking your turn at coordinating team activities as a Prime during scheduled shifts