Serve as the first point of contact for the Service Desk, handling a mix of incidents, service requests, system alerts, and user onboarding/offboarding for all types of incidents and supported applications
Provide technical support for developer tools, including access provisioning, troubleshooting, and configuration
Maintain documentation of service desk activities and contribute to knowledge base articles
Manage and maintain Linux (RHEL) and Windows servers
Perform system troubleshooting across OS platforms, identifying root causes and implementing corrective actions
Support both cloud-based and on-premises servers
Create scripts and automations to enhance support activities
Support and enhance CI/CD pipelines using tools such as GitLab, Jenkins, Artifactory, UrbanCode Deploy, and Ansible Tower
Collaborate with development teams to address vulnerabilities and improve code standards
Work within an Agile environment, participating in sprint planning, stand-ups, and retrospectives utilizing tools such as Jira and Confluence
COMPETENCIES
Core Competencies (Must-have Competencies)
At least 3 years of experience in Linux and RHEL server administration
At least 3 years of experience with Scripting and Automations using Python, Bash, Powershell, and Javascript
At least 3 years of experience using Red Hat Ansible
At least 3 years of experience with monitoring, managing, and responding to alerts
At least 3 years of experience in system troubleshooting
At least 3 years of experience with DevOps toolsets, including developing and troubleshooting pipelines
