Systems Administrator

Build the Systems Behind Meaningful Global Impact

Our client is one of the world's leading social good software companies, empowering nonprofits, foundations, corporations, and public agencies through enterprise-grade technology solutions. Supporting over 170,000 nonprofits and helping drive billions in annual giving, they are redefining how organizations create measurable social impact.

With a culture rooted in inclusivity, accountability, innovation, and meaningful impact, they continue to shape the future of social good technology while fostering an environment where high-performing professionals can thrive and grow.

Snapshot

Employment Type: Full time

Shift: Midshift, Weekends off

Work Setup: Hybrid, Makati

Benefits

• Day 1 HMO coverage with free dependent
• Competitive salary package
• Hybrid work arrangement
• Prime office location in Makati with easy access to MRT stations, restaurants, and banks
• Fixed weekends off
• Salary Advance Program through our banking partner (eligibility and approval subject to bank assessment; available to account holders with minimum of 6 months company tenure)
• Unlimited upskilling through Emapta Academy courses (Want to know more Visit: https://emapta.com/training-calendar/)
• Free 24/7 access to office gyms in Ortigas and Makati with a free physical fitness trainer
• Exclusive Emapta lifestyle perks including hotel and restaurant discounts
• Unlimited employee referral incentive opportunities
• Standard government and Emapta benefits
• Total of 20 annual leave credits, including 5 convertible to cash
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

About the Role

Support the systems that power organizations creating real-world social impact. As a Systems Administrator, you will play a critical role in maintaining operational continuity across enterprise platforms while delivering high-quality technical support in a fast-paced environment.

This role is designed for professionals who thrive in complex support environments, enjoy solving layered technical issues, and take pride in creating seamless user experiences. You will work closely with global teams, contribute to scalable support processes, and help strengthen the infrastructure behind mission-driven technology solutions used by organizations worldwide.

Qualifications

• 2+ years of experience in IT support, helpdesk, or systems administration roles
• Experience working within a ticketing platform; Jira Service Management experience is an advantage
• Strong experience with Microsoft 365 Admin Portal, including user and license management and Exchange Online administration
• Experience managing distribution groups, mailboxes, and mail flow troubleshooting
• Comfortable running and modifying PowerShell scripts for task automation and issue resolution
• Strong troubleshooting capabilities across Windows and macOS environments
• Ability to independently manage and prioritize personal ticket workloads
• Strong written and verbal communication skills with both end users and internal teams
• Experience with Confluence is an advantage
• Detail-oriented approach with strong commitment to accurate and thorough ticket resolution

Nice to Have

• Experience with user lifecycle management tools such as Active Directory, EntraID, Intune, and JAMF
• Familiarity with SLA-driven support environments
• Exposure to IT documentation or knowledge base management

Responsibilities

Technical Support & Ticket Resolution

• Resolve tickets from the Jira Service Management queue efficiently and thoroughly
• Execute end-to-end onboarding and offboarding workflows, including account provisioning, access management, hardware setup, and deactivation
• Resolve complex and multi-step technical issues, including escalated tickets or cases previously attempted by other team members
• Document resolution steps clearly to improve repeatability and strengthen team knowledge sharing

Systems Support

• Provide hands-on support across multiple business systems, including software troubleshooting, configuration, and administration tasks
• Assist with new system or software rollouts that require support queue management or end-user assistance

Join the Top 1% Talent. A better career. A better life.

At Emapta Philippines, careers are built with intention. Work with global clients, gain exposure to world-class standards, and grow in an environment designed for long-term success. Recognized as one of HR Asia's Best Companies to Work For in Asia 2025 and a finalist in the 2026 Inspiring Workplaces Awards Asia, Emapta stands among the region's most respected employers, committed to empowering talent through stability, opportunity, and continuous development.

Step into a career that moves with you. Apply today!