Stabilize and Secure Cloud-First Systems Supporting Global Healthcare Technology
Critical healthcare platforms rely on stable, secure cloud environments-and this Systems Administrator role ensures exactly that. You will manage enterprise systems across Microsoft and multi-cloud environments, supporting real-world healthcare operations. This is a long-term global career with Emapta, built for professionals with proven infrastructure ownership.
Job Overview
Employment type: Full time
Shift: Night shift, Monday to Friday 8:00 AM - 5:00 PM Central Time / 9:00 PM - 6:00 AM PH Time, Weekends Off
Work setup: Onsite, Makati
Exciting Perks Await!
- Day 1 HMO coverage with free dependent
- Competitive salary package
- Night differential pay to maximize your earnings
- Prime office location in Makati (Easy access to MRT stations, restaurants, and banks)
- Fixed weekends off
- Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
- Unlimited upskilling through Emapta Academy courses (Want to know more Visit: https://emapta.com/training-calendar/)
- Free 24/7 access to our office gyms (Ortigas and Makati)
- Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
- Unlimited opportunities for employee referral incentives across the organization
- Standard government and Emapta benefits
- Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
- Fun engagement activities for employees
- Mentorship and exposure to global leaders and teams
- Career growth opportunities
- Diverse and supportive work environment
The Qualifications We Seek
- 3-5 years of enterprise systems administration experience (Level 2/3 support) - non-negotiable
- Strong Azure cloud background (required) including virtualization, networking, storage, and identity services
- Proven hands-on experience with:
- Microsoft 365 administration and security controls
- Intune / Endpoint Manager (device compliance, policies, patching)
- Apple device management (macOS/iOS) - required
- Experience supporting Google Cloud Platform (GCP) or Google Workspace - required
- Experience managing identity and access (SSO, MFA, conditional access)
- Working knowledge and practical application of security and compliance frameworks (SOC 2, HIPAA, NIST)
- Strong experience across Windows environments, with working knowledge of macOS and Linux
- Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN)
- Hands-on experience with PowerShell or Bash scripting
- Experience with ITSM tools (Freshservice or similar)
Core Competencies
- Ability to operate independently in structured, compliance-driven environments
- Strong ownership mindset with the ability to manage systems, prioritize tasks, and deliver outcomes
- Advanced troubleshooting and analytical thinking skills
- Clear communication across technical and non-technical stakeholders
- Ability to collaborate effectively across IT, security, and business teams
Preferred Qualifications
- Microsoft Azure certifications (AZ-900, AZ-104, AZ-305, AZ-500)
- AWS exposure or certifications
- CompTIA Security+ or equivalent
- Experience in regulated environments (healthcare, finance, etc.)
Your Daily Tasks
Tier 1 End-User Support (Frontline)
- Act as the first point of contact via Slack, phone, or support portal to triage incidents and service requests
- Resolve common issues involving user accounts, MFA, email, conferencing tools, and devices while meeting SLA targets
- Manage the Freshservice Tier 1 queue including classification, ticket updates, and escalations to Tier 2/3 with proper diagnostics
- Provide remote support using screen-sharing and MDM tools
- Deliver white-glove technical assistance for executives and mission-critical meetings
- Create and maintain knowledge base articles to encourage self-service and standardized fixes
Systems & Cloud Administration (Azure-first)
- Administer Microsoft 365 tenants, Azure AD/Entra ID, and Azure virtualization services including VMs, scale sets, storage, and networking
- Manage cost governance and infrastructure scalability within Azure environments
- Operate Google Workspace environments during and after migrations
- Coordinate AWS resources alongside engineering teams
- Manage identity and access management including SSO, MFA, conditional access, and least privilege controls
Device & Application Management
- Lead Apple device management through Intune (Endpoint Manager) or Jamf
- Implement device baselines, configuration profiles, compliance policies, and patch management
- Package and deploy applications across macOS, iOS, and Windows endpoints
End-User & Collaboration Stack Support (Tier 2/3)
- Provide advanced support for collaboration platforms including Slack, Zoom, Zoom Contact Center, Notion, and internal applications
- Ensure reliable meeting and conferencing systems across locations
ITSM, Assets & Procurement
- Implement and manage Freshservice workflows for incidents, service requests, and change management
- Maintain asset inventories and coordinate hardware procurement
- Deliver reporting on SLA metrics and IT service performance
Networking & Office Infrastructure
- Configure and troubleshoot networking infrastructure including VPNs and connectivity issues
- Support new corporate office buildouts and infrastructure upgrades
Security, Compliance & AI Familiarity
- Apply practical security controls such as patching, system hardening, logging, backups, and encryption
- Support SOC 2, HIPAA, and NIST AI RMF compliance activities
- Collaborate with security teams on awareness training, audit evidence collection, and monitoring
- Demonstrate responsible use of AI tools including proper data handling and risk awareness in regulated environments
Project Execution & Automation
- Support major system migrations such as Google Workspace to Microsoft 365 transitions
- Improve collaboration stack performance and ITSM processes
- Automate operational tasks using PowerShell and Bash scripts
- Partner with engineering and DevOps teams to align infrastructure practices and internal application support
About the Client
Our client operates in the healthcare technology and AI space, developing intelligent platforms that help healthcare organizations improve patient care, operational efficiency, and data-driven decision-making. Their technology blends artificial intelligence with secure cloud infrastructure to power modern healthcare systems.
Joining their team means contributing to an innovative environment where advanced technology directly supports healthcare providers and patients, helping transform how care is delivered and managed in a rapidly evolving digital health landscape.
Welcome to Emapta Philippines!
Join a team that values camaraderie, excellence, and growth. Recognized as one of HR Asia's Best Companies to Work For in Asia 2025 and a finalist in 2026 Inspiring Workplaces Awards Asia, Emapta stands proudly alongside industry giants, offering stability and exciting career opportunities. Your career flourishes here with competitive compensation, international clients, and a work culture focused on collaboration and innovation. Work with global clients across industries, supported by a stable foundation and like-minded professionals passionate about making an impact. We empower your success with opportunities for personal and professional development in an inclusive environment.
Apply now and be part of the #EmaptaEra!
