System Support Specialist

Overview

Responsible for providing technical assistance and support for hardware, software, and network-related issues. Troubleshoots system problems, installs and configures computer systems, maintains IT equipment, and ensures smooth daily operations. Assists users with technical concerns, documents incidents, and supports system upgrades and security protocols.

We are looking for candidates with education or experience in data analytics, logistics systems, SaaS application support. And candidates with strong analytical, troubleshooting, communication, and data-validation skills.

Key Responsibilities

• Provide technical support for desktops, laptops, printers, and network devices
• Install, configure, and maintain hardware and software
• Troubleshoot system, email, and connectivity issues
• Perform system updates, backups, and basic network maintenance
• Manage user accounts and access permissions
• Document incidents and resolutions
• Assist with IT projects and system improvements

Minimum Requirements

• Good communication and customer service skills.
• Ability to work independently and manage multiple tasks.

Preferred Requirements

• Bachelor's degree in IT, Computer Science, or related field (or equivalent experience)
• Experience in IT support or helpdesk preferred
• Knowledge of Windows OS, networking basics, and Office 365/Google Workspace
• IT certifications (CompTIA A+, Network+, ITIL) are an advantage.